evening.
The three of them were going to the cafeteria on the 37th floor. Ji Huai boasted in the elevator, "Our restaurant is also full of customers. The location is more advantageous and the view is better."
Gu Lan glanced at him, did not answer, and observed the environment in the elevator, "Mr. Ji, our sanitary environment needs to be improved."
Ji Huai looked around, stretched out his hand to touch the edge, lowered his head again, and defended, "Secretary Gu, I suspect you are picking stones among eggs. I'm sorry for the occasional imperfections."
"That's right." Gu Lan didn't deny it either.
Tian Ya was young and upright after all. She stared at the elevator floors, lowered her voice and approached Gu Lan and said, "Secretary Gu, our elevator seems to be slower than theirs."
I was up to the 30th floor in a blink of an eye, so fast.
The elevator space was only so big. Ji Huai turned his head and looked over with a strange look in his eyes.
He heard it.
Tian Ya obediently shut up and stood back with her neck hunched, reducing her presence.
Originally, young people like efficiency, and they are there in a snap. Isn’t this a contrast? The decoration of the house is quite high-end and elegant.
"Their hotel has only opened in recent years. How many years has our hotel been opened? This is the third hotel opened by our group in the country, and the first so far..."
Before Ji Huai finished boasting, Gu Lan interrupted, "You also know that it has been open for a long time?"
"Huh?" He raised his eyebrows.
"The decoration in the hotel, tables and chairs, flooring, wall design..." Gu Lan listed a bunch, and finally said, "Now the main consumers are still young people, and if they can't keep up with the aesthetics, they will be eliminated. Not to mention the aesthetics, I stayed here The chair surfaces in the guest room were damaged and the drawers were stumbling."
Tian Ya also nodded fiercely and said weakly, "The toilet in my room seems to be a bit blocked and not very clear."
"How is that possible?" Ji Huai's eyes darkened, "What do managers do for food?"
"How do I know what you do for food?" The elevator door opened and Gu Lan walked out first after saying this.
When Ji Huai realized that he was scolding him, Gu Lan had already walked away.
Hey.
His secretary is getting more and more irritable.
As soon as he got out of the elevator, Gu Lan's brows tightened. Although the reception staff were also very active and enthusiastic, the design of the entire restaurant did not make people feel very eye-catching.
It was clearly about the same size, but it looked crowded and disorganized at first glance.
"Sit here." The receptionist led them to a small table.
Gu Lan looked around and looked at the lady at the front desk, "Why are there three small tables together?"
The other party smiled awkwardly and said, "This is the restaurant's arrangement."
"The partition space is so small, the guests have no privacy at all. Is this a food stall?" Gu Lan looked at the mostly empty restaurant, "I can understand if it can't accommodate so many guests. It's meal time, but most of them are It’s an empty table.”
There are three small tables next to the window, with a small gap in the middle. They can basically be regarded as being put together. It is very bad both visually and in terms of experience.
"That's the layout. Can I change your seat?" The front desk looked stern and wanted to guide the three of them to the big table in the corner, so that it would be a little farther away from other tables.
"That's it." The expression on Ji Huai's face was unpredictable, looking lazy and casual.
Gu Lan also sat down.
Ji Huai leaned on the chair, observing the waiters, and suddenly laughed out loud. The meaning in his tone was very unclear, but he was definitely unhappy.
Gu Lan followed his line of sight and saw a tall, thin waiter with a childlike appearance carrying fruit to customers. There were several slices of watermelon on a large plate, which looked particularly funny, and the customer seemed speechless.
She looked at the other party's baggy uniform, looked away and asked Ji Huai, "Don't our group's hotels even have the money to send him a well-fitting uniform?"
Ji Huai's thin lips tightened and he fell into deep thought.
He knew that there were many problems in the hotel. Ji's father invested heavily in real estate and furniture in the past few years, and said he wanted to engage in manufacturing. The hotel has been in decline and has stopped a long time ago. There are a lot of problems, big and small.
To put it bluntly, the service is not in place, the aesthetics have not kept up with the times, and the management is even worse.
Speaking of dishes. Tian Ya was not as excited as yesterday. She took a piece of grilled fish and a few skewers of barbecued meat. They didn't taste very good and she had no appetite. Gu Lan only cooked a bowl of simple Malatang and sat down to eat it in small bites.
It’s a huge change compared to yesterday.
In contrast, Ji Huai walked around with the plate and took a little bit of each dish, even a few small pieces of raw fish sashimi.
Gu Lan took a small bite of the noodles while watching him eat the dish that didn't look delicious. Ji Huai's frown never relaxed, and she didn't have the nerve to ridicule him.
During this period, two young men sat next to them. They walked around the dining area and came back with a bowl of fried rice. They looked depressed, "They don't have too few dishes, right? There's nothing delicious. It's too boring." , and also a large hotel chain, and its reputation has been completely ruined.”
Gu Lan saw Ji Huai's face darken a little more.
How bad is their restaurant
First of all, the environment is crowded and the layout is chaotic. The waiters walk as if they are floating, without passion, and all of them look sad and sick.
Next is the dishes, only the hard dishes. The crayfish at the hotel next door is cooked in spicy braised with garlic paste, the crabs are steamed and fried with scallions, and the shrimps are cooked in many ways, such as braised in oil, steamed with salt and pepper...
In addition, there are also dedicated fresh food areas for various shellfish, squid or seafood. Customers can choose independently and the chef will cook them on the spot.
There are no crabs here. As for shrimps and various shellfish, they can only be boiled and placed on the ice table. Just let them cool down. The variety and quantity are pitiful.
The other dishes are just for fill-in, and the raw fish sashimi is not delicious or fresh.
Both the waiters and the chefs have no passion, look sad, and the atmosphere is very depressing.
The point is, their charges are on par with, or even slightly higher than, those of several other big hotels. She just went to the toilet and found that the toilet equipment was old and there were two female customers complaining and complaining.
"Are you full? Hurry up and leave. I'm going to get angry just by looking at their dishes!" The man next to them finished a large bowl of fried rice, drank a bottle of drink, and urged his accomplice across from him with an impatient look on his face.
Because they were close, Gu Lan and the others could hear clearly.
Yesterday they were in that hotel. After the guests finished eating, they would take photos, chat, eat some after-dinner fruit, and go to the bar to make themselves a cup of coffee and enjoy the night view.
Because the environment is good and the atmosphere is comfortable, everyone is nostalgic.
"Get out."
A young woman at the next table pointed to the tableware on the table and said arrogantly to the waiter.
"Okay." The waiter, who was wearing a suit that didn't fit him just now, was busy putting away the tableware. It could be seen that he had not been on duty for a long time.
"Get us a glass of orange juice," she said again.
The waiter went to pour orange juice again.
"I want another drink," she added.
"Help us get some fruit."
"The orange juice doesn't taste good, please leave."
"Your noodles taste really bad. Take it down and help me get a chicken wing and a glass of grape juice."
…
The waiter came back and forth to get the food, and she kept asking the waiter to remove it.
After going back and forth, several waiters saw it, but they didn't say anything and just avoided going that way.
The woman poked the steak on the plate with her fork, showing disgust on her face. She rolled her eyes and said angrily to her companion, "I just want to torment these waiters. How can there be such a terrible restaurant?"
After hearing these words, Gu Lan understood some of the reasons.
Customers spend a lot of money but get a low-quality experience. Not to mention enjoying the food, the restaurant is very depressing and the environment layout is not good, which ruins the mood and makes them more and more dissatisfied.
Most customers will complain and may only say a few words or make suggestions to the waiter. Customers with a bad temper will make things difficult for them in public.
If things go on like this, how can the waiters maintain their enthusiasm if they don't get respect? Falling into a vicious cycle, work slowly becomes slow and unexamined.
The waiters in the restaurant are generally young and unskilled. They must have been on the job not long ago. Some people resign and are frequently hired.
The waiter took the wings back and said, "Your wings."
The woman held her forehead and looked at him, speaking harshly, "These chicken wings are already cold. Don't you know how to heat them up before bringing them back? Are they leftovers from yesterday? Is this what your restaurant serves?"
The waiter suppressed his blush and hesitated before saying, "Just, it was just baked."
The woman sneered, with a clear mockery on her face, "Are you stuttering?"
Many customers have turned their heads or stretched their necks to watch the excitement.
The waiter looked back and wanted to ask for help, while several waiters were whispering to each other. No one dared to come forward and could only rely on the foreman to handle it.
This kind of thing happens frequently, and becomes more and more frequent. Customers complain about their hotel every day recently.
"Let me ask you something..." Seeing him like this, the woman raised her voice and became more and more angry as she spoke.
The waiter lowered his head in embarrassment. The foreman did not come. Instead, a man in a suit blocked him behind him and smiled at the woman. His peach-blossom eyes were filled with a smile, his thin lips were slightly opened, and he apologized, "I'm sorry." , do you need any services?"
Facing the handsome man who suddenly appeared, the woman was stunned. The man was wearing a well-tailored suit. He was tall and elegant, and his facial features were three-dimensional and deep. When he looked over with those smiling peach blossom eyes, if he met her... , inexplicably makes people feel a little red.
Her head suddenly got stuck, she quickly calmed down her expression, and said shyly, "No... no..."
It's like changing faces.
"I've just been paying attention to the situation here. Many of the dishes are not to your liking. The chicken wings need to be heated, right?" Ji Huai continued to ask with a slight smile as he spoke unhurriedly.
"No... yes... yes." The woman didn't know what she was talking about, and she kept staring at him with her eyes.
Gu Lan looked at the woman's straight look and twitched the corner of his mouth. He stood up and walked towards Ji Huai, and Tian Ya hurriedly followed.
The foreman of the restaurant also arrived and stood aside to apologize. He looked at Ji Huai with an embarrassed and apologetic look. Then he lowered his face and looked at the waiter and scolded him, "Why don't you go heat it up for the customers?"
The waiter hurriedly left, but Ji Huai stopped him and said with a half-smile, "This is a cafeteria, and some things are beyond the service scope of the waiter."
The woman looked at him and said confidently, "This is what a waiter has to do, to serve."
"That's for ordering." Ji Huai reminded, then looked at the waiter, "Since this lady is asking for it, you can also help her. Just help her heat up the chicken wings. After all, my personal habits are different, so I can only help. A bunch."
It's a help, not a service.
You need to say thank you for helping.
The foreman was right next to him, but the waiter somehow completely listened to Ji Huai's words and stepped forward with a plate to heat the chicken wings.
The woman originally only focused on Ji Huai, and was a little embarrassed after hearing his words, which was implying that she was rude and disrespectful. Then she saw a gorgeous-looking woman in a long skirt standing next to him, and the two of them were a little confused. It was a perfect match, so she didn't care. She put her thoughts away and looked at the foreman, "I want to see your supervisor and I want a full refund. You are worse than the buffet that costs tens of dollars outside!"
The foreman looked embarrassed, but before he could say anything, the man next to him said in a low and smiling voice, "It's still comparable to a few dozen yuan, but it's barely worth two hundred yuan? After all, there is a high-rise night view."
"The windows outside are too dirty, which seriously affects the visual experience and mood. I'm afraid it's not worth it." Gu Lan answered slowly from the side.
"How much is that worth? One hundred yuan?" Ji Huai looked sideways at her.
The head waiter originally thought they were speaking for the restaurant, but now he was immediately gagged after hearing their complaints. He also looked at the window a few times...it was a bit dirty.
Ji Huai: "Call your restaurant manager out. The dining experience is indeed terrible."
At first glance, the woman was not easy to mess with the host, and she obviously would not let him go. In order not to affect other customers' dining, the foreman smiled while taking them to the rest area at the back. Ji Huai and the other three also followed, and in front of him At my request, the supervisor came, a middle-aged man with a bald head and a beer belly.
The woman's request is for a full refund. She and her friend both want a refund, and a full refund is required!
Ji Huai and Gu Lan looked at each other and said nothing.
Logically speaking, it is impossible to get a full refund. You can get a refund if you don’t have a meal. Since you have eaten a meal and accepted the fruits of other people’s labor, you should be paid.
This is totally acceptable.
When the supervisor heard about what happened outside, he seemed very impatient and kept looking at his phone. He was very busy. He neither understood the details of the incident nor apologized or offered service. He just dismissed her and said, "Refund, give it to her."
However, it is not a full refund. After deducting dozens of yuan, the refund is a round amount, which is quite a large part.
The woman's income is not high, and she just comes to experience it. After all, this is also a landmark building. Take a few photos to check in and send them to Moments, and there will be no need to get the results you want.
"Do you have a detailed understanding of the customer's suggestions? Can a refund solve the problem?" Ji Huai's eyes were gloomy, his expression cold, and he was very dissatisfied with the results of his handling.
The supervisor saw that he was serious and looked at his dress. He should be a business person. He smiled again and said vaguely, "We all know your opinions and of course we attach great importance to them..."
"Has it been discussed? Has it been adopted? Or has there been any improvement?" Gu Lan also asked, her eyes sharper and her words colder, asking, "The most common complaint from customers is that the ingredients are not fresh. Why are they not fresh? ?Which link went wrong?”
The funds are sufficient, but the quality of the ingredients is not up to par. You can tell where there is a problem by just thinking about it with your toes.
Her aura was so strong that the supervisor was frightened. The woman and her friend also stood aside and focused on them.
It's all just a refund, and you can still have a free meal. Why is there so much trouble
The supervisor just wanted to deal with them quickly and drive them away. He saw that the phone kept vibrating and looked at it several times, absent-mindedly, "You also want a refund, right? I've also given you a refund, right?"
"Answer the question!" Ji Huai's voice was sharp and his eyes were cold.
The supervisor looked extremely ugly, and was already preparing to use the store's big trick to bully customers, "I tell you, today is so as not to affect other customers. If you make trouble again, we will not refund you, not even a cent. You can also choose to call the police. ."
When she heard that there was no refund, the woman became anxious and said, "I want a refund!"
"Give her a refund. Calculate how much she ate. Calculate it according to the market price. Remember to add the ingredients and service fees she wasted. Refund her the remaining money!" Ji Huai looked at the foreman, opened his thin lips lightly, and said in an unacceptable tone. Leave no comment.
The foreman opened his mouth and subconsciously wanted to agree. The supervisor snorted coldly and asked him angrily, "Who do you think you are?"
"Director Wang." Tian Ya stepped forward, raised her head, raised her chest, and introduced her solemnly, "This is our Ji Huai Group's President Ji Huai."