Shen Dapeng straightened up and looked at the crowd below again.
"As a well-known Wanhai Plaza in the local area, something like this has caused your consumer rights to be infringed, but it also reflects some loopholes in our company's management!"
"As the operations director of Wanhai Plaza, my personal work has a lot of deficiencies, and I apologize to everyone here again!"
After speaking, Shen Dapeng bowed deeply to the crowd again.
All of a sudden, the originally silent conference room suddenly clashed, and people started talking.
"This guy is nice and sincere!"
"Something happened. Wanhai Plaza didn't even have a single person to explain. Who would have thought that the operations director would take the initiative to take the wrong place, and I felt very comfortable in my heart."
"As for what happened to everyone, I listened to my colleague and I probably understood some things." Shen Dapeng said, pointing to Li Bing on the side, "I know that everyone has grievances, and now I give you enough At the time, you can talk about what's going on."
Shen Dapeng's polite attitude made most consumers have a good impression of Shen Dapeng. As soon as he finished speaking, the crowd suddenly calmed down, and no one spoke first.
"Well, in order for everyone to speak freely, let's take turns, starting from the first row."
Li Bing hurriedly greeted everyone to start in order, and these consumers only told their own experiences one by one.
Judging from what these consumers say, it is all caused by the two newly settled merchants selling fake and shoddy products.
The first one sells small household appliances. At the time of review, they were all genuine products and had a formal product certificate. However, within a few days of opening the door, they attracted the attention of some consumers in the name of low-price promotion. Under provocative promotional discourse, this part of consumers bought some small household appliances.
However, it has not been a few days since I bought it back. Either there was a problem with the circuit, the appliance burned out, or the expected effect was not achieved. Some rice cookers were bought back, and even the porridge was not cooked well and could not be used at all.
The other one sells fashionable snacks. At the time of the review, the procedures were still complete. But who knows that the snacks sold are either expired foods or have unorthodox tastes. They are imitations of authentic foods, and some even contain basic preservatives No.
Some of these consumers were found early, so they did not cause further harm. However, some individual consumers developed nausea, vomiting, diarrhea and other symptoms after eating these snacks. They also went to the hospital to hang a bottle and the symptoms were alleviated.
After listening to everyone's narration, Shen Dapeng's brows frowned more and more.
He did not expect that the actions of these two businesses were so despicable, and he did not expect that their actions would cause such great harm to these consumers.
Small appliances are all kinds of small faults, if a big fault causes an accident in the circuit, then the matter is big.
In addition, snacks are food. Fortunately for these consumers, the symptoms are not serious. If the symptoms are severe or even deaths are caused by eating them in their stomachs, then let alone the business, the entire Wanhai Plaza may not be able to escape.
The impact is already very serious now. If it causes human lives, the impact will be even more serious. Not to mention the compensation for human lives, the entire square will be closed for rectification.
When the time comes, the door will be opened for business, and the news of people's lives in Wanhai Square will be overwhelming. The business of the square will definitely plummet, and there is even the risk of bankruptcy.
After the accident, the two unscrupulous merchants even ignored them, but simply closed their doors and went away. How can this irresponsible approach not make people angry
Shen Dapeng became more and more angry, patted the table suddenly, and stared at Li Bing coldly, "Is there no one for those two businesses now?"
Li Bing was startled, and nodded hurriedly after reacting, "Director Shen, those clerk can't even find a figure. Before you came, I had called and contacted their person in charge separately, but all the phones were turned off!"
"Shut down all?" Shen Dapeng frowned and looked at Li Bing incredulously.
"Yes, I called it a few times and shut down all of them!" Li Bing confirmed again.
Shen Dapeng did not speak, and after thinking for a while in the whispered discussion of the crowd below, he firmly raised his head and looked at the crowd below.
"Don't worry, today, my Shen Dapeng is going to resolve this matter in front of everyone. If it can't be resolved, I will immediately resign the operations director!"
After Shen Dapeng finished speaking word by word, the crowd underneath was silent for a while, and then burst into thunderous applause.
"Okay, well said!"
"This is the attitude to solve the problem, good!"
"Director Shen, you are a good guy. Just say this to you. I don't plan to make you lose this ten dollars."
The last speaker was a middle-aged man wearing glasses, who looked very cultivated.
Before, he bought an electric shaver for more than ten yuan at a merchant selling small household appliances, but after taking it back, he couldn't charge it, so he was angry, so he found it.
Everyone was infected by Shen Dapeng's resolute attitude. The resentment that had accumulated in the heart gradually disappeared. At this time, the eyes of Shen Dapeng were all with admiration and emotion.
"Don't say anything, as the director of operations, this is a mistake in my work. It is difficult to follow up with a word. I Shen Dapeng does what I say!"
After Shen Dapeng said righteously, he asked Li Bing to pass over the information of the two businesses and read it carefully.
Zhu Yuanfeng was looking for the two merchants. When something went wrong, not only Zhu Yuanfeng ignored him and asked himself to solve it. What's even more strange is that the two merchants sold fake and shoddy products at the same time, and they shut down at the same time. , And at the same time unable to contact.
The signs were obvious. Shen Dapeng took out the phone with a puzzled attitude and dialed the two merchants' contact information.
As Li Bing said, both phones are turned off.
Shen Dapeng put down the phone, thinking that since these two merchants were found by Zhu Yuanfeng, he wanted to call Zhu Yuanfeng to ask about the situation.
However, he quickly rejected this idea. Zhu Yuanfeng made it clear that he would set himself up, and he must have already figured out a set of rhetoric. When he made this call, Zhu Yuanfeng must have recommended it as five. I left it clean and clean.
However, what should I do if I can't contact the business in this situation
You can't keep dragging like this, right
There must be a solution, otherwise, these consumers sitting underneath cannot agree.