Wen Yan called Lu Ze in the toilet cubicle.
Suddenly, there was a loud noise outside the door, and three girls came in one after another.
The three girls looked in the mirror and began to touch up their makeup.
"Did you see it just now?"
"what?"
"Director Zhao and Director Wen." The curly-haired girl said while adding powder, "I saw two people sneaking into the stairwell just now, who knows what shameless things they are doing."
"Keep your voice down, what if someone hears you?" the short-haired girl said, "Director Zhao and our boss have a different relationship. I heard that there are relatives."
"She's a fresh graduate, and she jumped into the position of supervisor in a few months. Who doesn't know it's because of Director Zhao's recommendation, you are too cautious." The ponytail girl said: "It's not just her face. She's a quiet person, I really thought that everyone didn't know how she came to power, and she pretended to be all day, and those who didn't know thought that she was a princess who came down to earth."
"Hey, do you know? Jack heard Director Zhao and her having dinner alone last time. I said, Ms. Zhao is such a difficult person, she doesn't eat hard and soft, how can she handle it, it turns out that Director Zhao helped she."
"Who told us that none of us are beautiful and coquettish."
"Hehe, don't you know? Director Zhao has a wife at home." The curly-haired girl said, "Isn't there a mistress who was stripped naked and thrown on the street not long ago? Let's see when she will finish."
A few people chatted for a while, finished their makeup, and went out from the bathroom.
Wen Yan pushed open the door of the toilet cubicle, feeling extremely heavy.
On weekdays, she thought she got along well with her colleagues in the company.
Unexpectedly, behind their backs, they said so about her.
"Don't think too much. Excellent people will always be envied, and mediocre people will be criticized because they have no sense of existence."
Lu Ze's words made Wen Yan come out of his confusion.
She nodded, "Well, I see."
"But..." Lu Ze said suddenly: "It's also important to create an environment where you can work comfortably."
"I do not understand."
"Check the backgrounds of those three people first, and after confirming that they don't have any backgrounds, look at your own thoughts." Lu Ze said, "If you don't like them, ask the personnel department to recruit a few interns to prepare for training because of the intensity of the work. replace the three of them.
From now on, assign some of the more difficult cases to their performance appraisal. Your company has a performance appraisal every month. If you fail three times, you must reduce your salary or transfer your job. "
"Isn't that the same as what my previous supervisor did?" Wen Yan hesitated, because she accidentally spilled coffee on the former supervisor, causing her to take the blame.
Lu Ze said lightly: "It's not the same, you didn't do it on purpose, they did it on purpose. Sister, whether it's nepotism or talent, the most important thing in choosing people is to use people you believe in, otherwise you won't Know when you're going to be stabbed in the back."
The atmosphere is a little dignified.
Lu Ze softened his tone, "Actually, you can observe and observe them before making a decision. If they are just gossiping, they don't need to force them away. Just don't feel wronged."
"Well, I see." Hearing this, Wen Yan felt a lot more relaxed.
A few days later, after get off work, Wen Yan came out of the company and found that the mobile phone was left in the office, so he hurriedly turned around and went back to find the mobile phone.
As soon as she arrived at the door of the office area, before she entered, she saw a sneaky figure working on a computer at her workstation.
Wen Yan hid keenly, and after a while, the curly-haired girl named Liang Si came out.
She suddenly remembered that when she entered the password this morning, Liang Si suddenly came over with customer information and asked if there was anything.
Wen Yan frowned, returned to his workstation, opened the customer service system in the computer, and clicked in to check the modification records.
A yellow case was deleted.
This new case is not considered a formal complaint.
Huang You, a female college student in her twenties, saved more than 2,000 yuan to buy a special acne treatment from the company.
But after doing it, not only did the acne on my face not go away, but it increased, and my face started to turn red.
Huang You is a female student. She has never been out of society, and is not as difficult as middle-aged women who have experienced various battles. She is just angry that her acne has not improved after the treatment, and she is very angry, so she came to ask once.
If it is handled well, it will not go to the stage of complaint.
And the city where they are located has a special consumer rights protection activity for the beauty industry every year, just this month.
If this case is not dealt with well and catches up with the consumer rights protection activities, then it will become too big to eat and walk around.
This case popped up in the system after get off work. Liang Si deleted it. Under normal circumstances, she would not check the operation records. If she did not check, she would not be able to find it.
But later, when things got bigger, and the superiors investigated it, she had to leave.
A vicious mind.
"Sister, whether it's cronyism or talent, the most important thing in employing people is to use people you trust, otherwise you don't know when someone will stab you in the back."
Lu Ze's words rang in Wen Yan's ears again, and she couldn't help but smile bitterly, after all, she was too naive.
Wen Yan restored the records in the system, changed the password, and went home.
The next day, Wen Yan assigned this case to Liang Si, and added several more difficult complaints to her.
Early in the morning, just after opening the customer service system, Liang Si's heart jumped when he saw the assigned task.
It's over, it's been discovered.
Liang Si looked at Wen Yan with a pale face, but Wen Yan just sat in front of the supervisor's station facing the computer, and didn't respond at all.
Could it be that she didn't delete it yesterday, and the system exhausted it again.
Liang Si's face softened a little, and he started to deal with the case with a fluke.
Liang Si wrote a note and brought it to Wen Yan, "Director Wen, I need to go out to handle a few cases."
After speaking, Liang Si stared nervously at Wen Yan's expression, hoping to see some clues on her face.
However, nothing.
Wen Yan approved the note, and before Liang Si left, she raised her head and smiled at Liang Si, "What's wrong?"
"No, nothing, I'll go right now."
Liang Si's doubts about Wen Yan were much less, but the doubts were deeper.
Is it really the system that sucks
Liang Si ran to several houses, one by one, especially all middle-aged women.
Women of this age are women who have experienced social slaughter, how can it be so easy to talk
The angle of picking faults is more tricky than the other.
For any dissatisfaction, the compensation required will be higher than one.
According to this compensation, she will not want her performance this month.
Finally arrived at Huang You. At first glance, it was a student who had not been rubbed by society. Although there were acne on his face, the collagen on his face and the pure youth in his eyes could not deceive people.
Liang Si fought for a day, discussing the compensation plan one by one, detail by detail.
Now that I saw Huang You, a little white rabbit, all my vigilance came down.
After laughing for a day, he suddenly lost face management. After the muscles loosened, the expression on his face looked particularly terrifying.
Liang Si was too tired, so he hurried off work and went straight to the topic, "Miss Huang, we have made this acne treatment package for many people, and everyone has no problem. We suspect that you ate something after doing it, or Endocrine disorders, this has nothing to do with the quality of our packages."
The first step is to shirk responsibility.
Huang You, who was planning to have a good talk, got angry, "What do you mean? When I did it, you told me well, as long as I do this acne treatment, my acne will not be completely cured, but it will go away. half.
now what? Not only did the original acne go away, but I also had a red rash on my face. I wore a mask to class every day, and then you told me that it was my endocrine disorder, not your fault. Do you still have a conscience when you say this? "
Liang Si looked at Huang You displeasedly, "Miss Huang, we have done the same acne treatment for many people, and no one else has your problem. We have data to support this."
"Then you mean my face deserves it?"
"Otherwise, Miss Huang, let's go to the hospital for a test now, and when the results come out, let's discuss the follow-up treatment, how about it?"
Seeing Liang Si's face that she was sure that she was just looking for trouble, that she didn't admit that she had a problem, and relying on the expression of their beauty hospital, Huang You said angrily, "Go, go now!"
Huang You pulled Liang Si, and he must have a clear theory.
The two went to other hospitals together, and the test results came out quickly.
Simply put, the result is two words, facial allergy.
allergy
Liang Si was stunned. Didn't the doctor in the technical department do an allergy test
Can you forget the basics
Huang You was even more angry with the result. Allergies are something that a beauty hospital would never make a mistake. What are they kidding about her face
"Miss Huang..."
When Liang Sigang spoke, Huang You cut off his words and said, "Needless to say, don't you think I depended on your beauty hospital? Now that the results are out, what can you say about your sea area? Let me tell you, what I want is a rationale, Today, I will definitely complain to you! Not only that, but I will also go to the Consumers Association to complain to you!"
After Huang You finished speaking, she turned around and left. She walked fast and walked with wind.
Liang Si desperately chased behind in high heels, only to see Huang You getting into a taxi.
As soon as he got in the car, Liang Si called to complain about the after-sales service.
A case that could have been a big thing and a small thing turned into a complaint.
As soon as Liang Si came back, Wen Yan pointed to the red complaint on the computer customer service system and questioned Liang Si, "All the inspection items and materials that the customer has done in our beauty hospital, why don't you look at it? What instruments did she use, What ointments and essential oils are used, and every step is clearly recorded, why not do the investigation first, you are not a new employee, you have been in the company for five years! Five years, you did this? "
"I thought it was a small case, and college students are very good at talking..." Liang Si muttered.
"College students are easy to talk, so why didn't you handle things well?"
Wen Yan was annoyed, "You go back to me to reflect and reflect, don't want this month's performance."
"Director Wen." Liang Siqiu detoured, "give me another chance."
"I give you a chance, will other leaders give me a chance?"
Wen Yan said coldly, "Reflect on yourself."
What else Liang Si wanted to say, Wen Yan didn't give her a chance anymore, so he took the information and went to communicate with the technical department to see how to deal with the allergy on Huang You's face.
Then I hurried to take a taxi to Huang You's school.
All the company's outgoing expenses will be reimbursed as long as the receipt is retained. Taxi is the most time-saving way.
Wen Yan found Huang You's dormitory and then called her and kept apologizing, "I'm sorry, Miss Huang, it's because our after-sales service staff has a bad attitude and made you aggrieved."
Most of the students were thin-skinned. Seeing Wen Yan's constant bowing and apology, Huang You felt embarrassed.
It wasn't that Wen Yan made her angry, she just couldn't get enough of that person's attitude, as if she was here to blackmail her on purpose.
"Forget it, it has nothing to do with you."
"Thank you Miss Huang for your understanding." Wen Yan said with a smile: "Miss Huang, you see it like this, the top priority now is to deal with the allergies on your face. I consulted our technical department before I came here, and he said through The results of investigation and diagnosis were found to be allergy to tea tree oil.
Do you think this looks good? I'll take a taxi here and take you to our beauty hospital to first clean and reduce swelling, desensitization treatment and deep cleaning of small bubbles, first deal with allergies on the face, and when the face is healed, let's talk about how to deal with it later? "
Huang You touched her face and nodded. After all, she couldn't go to class with a mask on her face, right
Wen Yan accompanied Huang You all the way to the skin care department of the hospital. After examination, the doctor said that it was due to both tea tree oil allergy and endocrine disorders. After desensitization treatment and acne treatment, he hesitated that Huang You's endocrine disorders had some disorders, which made it easy to get angry. It is best to eat a light diet and do not eat spicy food.
Immediately afterwards, Huang You was sent for desensitization treatment, and Wen Yan stayed by Huang You's side.
After finishing, Wen Yan handed the millet porridge he bought to Huang You, "It's almost six o'clock, Miss Huang, you must be hungry, eat some first."
Seeing Wen Yan running up and down, Huang You scratched his head a little embarrassedly, "Thank you."
"That's what we should do."
Wen Yan said: "Miss Huang, this is the case. Your allergy is the fault of our beauty hospital. We absolutely cannot deny this. I sincerely apologize to you again. I also consulted when you were doing treatment. I have been to the director of our hospital, he said that acne cannot be eliminated in one course of treatment, requiring three courses of treatment, and it cannot be cured, only to minimize acne."
Hearing this, Huang You sighed, "I know too, my acne is too serious, otherwise we wouldn't come to the hospital."
"Miss Huang, don't worry, we will do our best to treat you, and the same thing will never happen." Wen Yan took out a spa card, "In order to show our sincerity, we will give you a free course of treatment, two After one course of treatment, the acne will be significantly improved. At that time, you can decide whether to buy a third course of treatment. This spa card worth 1,280 is the benefit of our internal staff last month. I will give it to you personally. Yours, you can bring your friends over for two free spa treatments, one for the face and one for the body."
"This... no need?"
They have given a course of treatment and a spa card.
Huang You felt like he took a little too much.
"This is our sincerity." Wen Yan said, and put the card in Huang You's hand, "Miss Huang, I personally have selfish intentions to give it to you. In fact, I am only a few years older than you, and I just graduated a year ago. ，Working in this city, I have to go out before seven in the morning and go home at eight or nine in the evening. The company has a performance appraisal every month. If there are too many complaints, my performance this month will be lost, equal to half It's been a waste of months, Miss Huang, please help me."
Huang Dian nodded.
She is also graduating soon, and she just wants to leave a good impression on the examiner during the interview, so she can go after school recruitment.
That's why I save money to go to a beauty hospital to get rid of acne on my face.
She thinks in a different position. After she is working, she also hopes that someone can help. Small problems can be passed. Everyone's work is difficult, so why bother each other
"Thank you." Wen Yan held Huang You's hand excitedly.
In the evening, when Wen Yan came back, he smelled the porridge with shrimp and scallops as soon as he opened the door.
Lu Ze came out of the kitchen with a scarf around him and smiled brightly. Wen Yan felt that the exhaustion of the whole day was gone.
Lu Ze gave Wen Yan a bowl, Wen Yan sat down, sat down and asked, "Why did you come here tonight?"
"I'm done."
Wen Yan stared into Lu Ze's eyes with a smile, "How many points did you get in the test?"
"I haven't come out yet." Lu Ze held his head warmly, "If I do well in the exam, are there any rewards?"
Wen Yan bit his chopsticks, "I won't be fooled, let's talk about the reward first."
"No, the reward must be kept secret."
"Okay, listen to you." Wen Yan smiled dotingly, and suddenly said as if he had remembered something: "By the way, I encountered a complaint today, and the other party was a college student."
"What's wrong?"
Lu Ze gave Wen Yan some sour radish.
"That's right, I feel a little bit." Wen Yan smiled lightly, "It's the type of a good girl that college students can see at a glance, and it's easy to deceive at first glance. A year ago, I was like that.
The takeaway was knocked over, thinking that it is not easy for others to forget it, and I am at a loss. It is obviously the other party's fault, accepting compensation or asking for higher compensation is all right, but foolishly doesn't know how to protect your own interests, and feels that others have a better attitude towards you. uncomfortable.
Obviously they should be, but they are pure and kind and unwilling to embarrass others. It is similar to, forget it, it can be used. Then, after entering the society, I found that this can't exchange for the same kindness, it will only make people gain an inch and make themselves suffer in countless things. "
"One stage has a stage of growth, and she will become as strong as you in the future."
"I also know that when I think of my old self, I feel so stupid, but this kind of simplicity is so precious."
After dinner, Wen Yan washed the dishes, Lu Ze hugged Wen Yan from behind and asked, "Sister, tonight... Where do I sleep?"
Wen Yan paused, "Aren't you going back?"
"I told my mother that I came out to work in the summer vacation, and I was covered with food and shelter." Lu Ze put his head on Wen Yan's shoulder, "Sister, why don't I sleep with you tonight? I promise to do everything properly. Don't do it."
Wen Yan picked up the kitchen knife on the side and threatened: "Little classmate, what did you sleep just now?"
Lu Ze quickly let go and changed his words, "Sister, I think the sofa in the living room is fine. It's no problem to sleep for more than a month."
Wen Yan put down the kitchen knife and snickered twice, then turned to look at him, "Dear, classmate. Study hard and think less about what you have."
"Sister, I'm fully developed."
Wen Yan kicked over, and Lu Ze ran away quickly.
Liang Si's work was relatively big, and Liang Si was fired within a month. Wen Yan excused Liang Si's lack of employment and recruited three interns to compete for the post.
The long-haired and short-haired girls who were discussing with Liang Si in the toilet then gradually realized that their performance had not been qualified for two consecutive months. In view of Liang Si's lessons, they silently changed jobs.
Wen Yan gradually gathered the people from the customer service department.
A year later, Wen Yan was hired as the chief assistant and moved again, from one bedroom and one living room to two bedrooms and one living room.
Lu Ze also finished the college entrance examination, and Lu Ze moved into Wen Yan's house again on the grounds of taking a summer job.
The beauty industry is a high-elimination industry, and the assistant to the general manager is even more busy, not only to perform performance verification, to assist the general review and coordination of company event planning, but also to negotiate contracts with manufacturers, and to deal with the chairman's personal affairs. Wen Yan often goes home late at night.
In particular, the personal relationship of the general manager is more complicated. She and her husband have one or two lovers outside.
Sometimes Wen Yan fell into bed as soon as he got home, and then woke up the next day and left.
Mingming and Lu Ze lived under the same roof, but they lived a life separated by thousands of miles.
After sending Wen Yan away again, Lu Ze stared at the calendar on the wall in a daze.
It's almost time.
In the previous life, Wen Yan's ex-husband Liu Jingming appeared at this point in time.
He said that he would support Wen Yan. At the time when Wen Yan was at the most bottleneck in his career, he was confused and could not see the way forward. It happened that she liked him too, so the two got married.
After getting married, Wen Yan did work as a full-time wife for two years.
At the beginning, she was still excited, enjoying her free and undisciplined days.
But this kind of life is like work. After a long time, you will still worry about gains and losses, bewildered, and helpless.
In particular, she gradually felt that she was out of touch with society, and she couldn't participate in the topics that Liu Jingming talked about after returning home.
She also tried to find some part-time jobs, but Liu Jingming felt that it was too embarrassing for Mr. Liu's dignified wife to go out for part-time jobs, forcing Wen Yan to give up.
Then she lived in such a chaotic way, until Xiao San came to the door with her stomach stretched out.
Wen Yan was working as usual, but suddenly the boss called her in and told her that something happened in the customer service department, she used to do it there, let her deal with it.
Wen Wan went to find out the situation and only knew that a customer had double eyelid surgery, which is still in the recovery period, and the swelling has not subsided.
The other party brought two men to make trouble in the hospital and smashed things. The customer service supervisor has already been there and can't figure it out.