The explosion of the battery of HX2 mobile phone quickly spread on the Internet. Many media have reprinted it, causing heated discussions among netizens.
The Paper: “Netizens reported that the latest popular Hongxin HX2 smartphone had a battery explosion. Hongxin Mobile responded that it is investigating.”
Penguin News: "The first battery explosion accident occurred in the HX2 mobile phone. The injured person suffered multiple injuries. The cause has not yet been identified!"
Mobile Home: "The HX2 mobile phone battery also exploded? Are lithium-air batteries really safe?"
Headline news: "HX2 mobile phone battery explosion accident, arousing great concern from relevant departments and preparing to intervene in the investigation!"
Phoenix News: “Another mobile phone exploded, and this time it was because of the battery?”
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At Hongxin Electronic Technology Co., Ltd., Lu Zixin immediately became angry when he saw the news. He called Yao Li and asked, "What's going on? Are there any substandard products leaving the factory?"
Yao Li also frowned deeply. As soon as this happened, he got the news and was immediately in chaos. He knew that if this matter was confirmed, both the Hongxin Mobile phone brand and the Kunpeng Battery brand would be destroyed!
The company's investment in these projects is at least a billion, and there must be no mistakes! But now, such news actually broke out on the Internet, making him restless.
"Mr. Lu!" Yao Li took a deep breath and said, "We still don't know the cause of this accident. The company has urgently sent personnel to contact the whistleblower to investigate the matter. In addition, the public relations department is also working hard to handle relevant news."
"I'm asking about the battery!" Lu Zixin said sternly, with a majestic expression in his brows, which shocked Yao Li. Mr. Lu rarely loses his temper, and it seems that he is really in a bad mood today.
He quickly said: "I can guarantee that all lithium-air batteries shipped from the battery factory have no problems at all! They definitely meet safety standards!"
"And there are many factors for battery explosion. It is likely that the battery explodes due to improper operation by the user."
"I have to rush to the factory now to investigate the production and quality inspection situation for more than a month."
After hearing what he said, Lu Zixin felt relieved and said, "Just ask Zhang Qiang to come to my place."
"I know." Yao Li went out to do some errands.
A few hours later, RI-8901 industrial robot Zhang Qiang came to Lu Zixin’s office. He still had a cold expression on his face, and when he saw Lu Zixin, he took the initiative to say hello: "Mr. Lu, Zhang Qiang is here to report."
"Zhang Qiang, you have been in the battery factory. Let me ask you, have the batteries shipped from the factory been completely inspected? Are there any safety problems in terms of performance and structure?" Lu Zixin asked. The industrial robot was completely obedient to his orders. Can't lie.
Zhang Qiang said: "All lithium-air batteries shipped from the factory have been quality tested and there are absolutely no problems before leaving the factory."
Lu Zixin asked: "What do you think about this battery explosion incident?"
Zhang Qiang replied: "There are many factors that cause battery explosions. No matter how good the lithium-air battery is, it is just a battery. If it is burned by ultra-high temperature or other accidents, it is very normal for it to explode."
"Yes." When he said this, Lu Zixin felt relieved. Now it is very likely that the battery exploded due to improper operation by the user. As long as the investigation is clear, the problem can be solved.
Hongxin Company was dealing with the accident urgently and sent personnel to contact the person who broke the news, but the other party did not respond at all.
What makes Lu Zixin even more uncomfortable is that, despite the company's public relations department's efforts, media outlets on the Internet have repeatedly reported this matter from time to time.
On the next day, not only did Hongxin Company fail to contact the whistleblower, the netizen named "Lao Xiong" spoke out again, saying: "It has been 24 hours, and Hongxin Mobile has not given me an explanation yet."
"But, I won't give up! The rights of our consumers cannot be infringed upon in this way. I am planning to sue Hongxin Electronic Technology Company. Is there any kind-hearted friend who can provide legal assistance?"
Seeing what he said, netizens became even more indignant.
"@红信手机, are you too shameless? Is this irresponsible?"
"Sue it, I support you!"
"Everyone support me, our Zhengfan Law Firm is willing to provide free legal aid to this gentleman!"
"Why can HX2 still be sold online? The sale of this product should be banned! Take it all back!"
"After reading what you said, I have already returned the HX2 I ordered. The performance is not as good as the safety."
…
Soon, the Red Letter official responded: "After learning about the netizen's incident, the Red Letter official has been trying to contact this gentleman and trying to investigate the cause of the accident. However, this gentleman did not respond and instead continued to denounce us. "
"It is recommended that everyone looks at this matter rationally. If it is our responsibility, we will definitely bear it. But if someone spreads rumors, we will also take legal measures."
The official response from Hongxin made everyone doubtful, but the netizen continued to post on Weibo, writing: "Hongxin has never contacted me at all, they just said that out of fear!"
Immediately afterwards, Hongxin officials posted proof of contact, and official Weibo staff also stated that Hongxin did try to contact the "old bear" through corresponding methods.
However, Lao Xiong avoided talking about the matter and directly announced on Weibo: "Hello everyone, I have found a lawyer friend from Zhengfan Law Firm for help and am collecting materials to prepare a lawsuit against Hongxin Mobile!"
"I would like to say one more thing here: Don't be deceived by Red Letter. Their mobile phones are garbage. If you use them, you may end up like me! I hope everyone can learn from it!"
In the conference room of Hongxin Electronic Technology, Tang Gang said angrily: "This bastard clearly did it on purpose!"
"When we contacted him at the beginning, he refused to accept it. We expressed goodwill to him and expressed our willingness to investigate and compensate for some losses, but he ignored it. Now he will directly file a lawsuit with us!"
"There's nothing fishy behind this matter, I wouldn't believe it even to death!"
"Yes, there are people behind the battery explosion incident who are adding fuel to the flames!" said the director of the public relations department. "Nowadays, some information that slanders and slanders us pops up on the Internet from time to time, and we simply can't handle it."
Su Zhirong didn't look good either. She said: "Affected by the battery explosion crisis, our HX2 smartphone shipments have dropped sharply in the past few days. Many sales channels said that a large number of users have recently returned goods and expressed dissatisfaction with our products. question."
"Kunpeng Battery Factory has also stopped production in the past few days. It has been inspected by relevant departments as required. The direct losses have reached several million, and the indirect losses are even more."
After thinking about it, Lu Zixin said: "If the other party is deliberately smearing us, no matter how this lawsuit is fought, we will suffer a lot of losses. Unless we have a way to investigate the matter clearly and prove that the accident was not caused by our battery."