Wang Zuo came from an operational background at Fanxing Software Company, and his technical level was simply not good enough. However, Tingyi Technology Company does not focus on technology research and development as its primary goal, but rather on operations.
This is why Zhao Yi asked him to be the president of Tingting Technology Company. As for the technology, Zhao Yi has already prepared it for him. He only needs to operate it well in the future.
To be honest, people nowadays have no idea about intelligent customer service, and there are very few even manual customer service. They have no awareness of this aspect at all, at least this is the situation in China.
As for foreign countries, it is much better than at home, because their telephones have long been popularized, which facilitated the early development of customer service.
Like in China, in the past, communication mainly relied on letters. Under such circumstances, it is impossible to get fast customer service. If there is a problem with the product, you can only go to the local repair station to find someone to repair it. It is very difficult to find the manufacturer.
Therefore, Zhao Yi must first show Wang Zuo what intelligent customer service is. Otherwise, how can he formulate the next operation plan if he doesn't even know what his company's products are like.
First, Zhao Yi showed Wang Zuo the knowledge reserve of intelligent customer service. Although Wang Zuo's technical level is not very good, he has been at Fanxing Software Company for so long, and he is still very clear about some professional terms.
So he began to ask some software questions to the intelligent customer service, and the intelligent customer service answered them perfectly, and the language was easy to understand, making it easier for people to understand than those programmers.
Then Wang Zuo consulted the intelligent customer service for some operational knowledge. Wang Zuo's knowledge in this area was very solid, but the answer given by the intelligent customer service was more refined, broader and deeper than the language of his own organization.
In other words, intelligent customer service can determine the knowledge level of the questioner based on the tone of the question and the way he asks the question, and then give an answer suitable for the questioner's understanding.
This will make every questioner feel comfortable hearing the answers from intelligent customer service. They will not be confused because of their narrow knowledge, nor will they sound superficial and confusing because they have certain professional abilities. A perfunctory feeling.
This made Wang Zuo look forward to the intelligent customer service system even more, and at the same time he had a deeper understanding of Zhao Yi's technical level.
When Zhao Yi was the head of Fanxing Software Company, Wang Zuo had not yet joined Fanxing Software Company, because at that time it was mainly focused on research and development, and there was basically no need for operational personnel.
Later, Zhao Yi left Fanxing Software Company and Liao Xingkai became the president. After that, the company ushered in great development and needed talents from all aspects. Wang Zuo was among the first batch of operational talents to enter Fanxing Software Company at that time.
Although he heard a lot from those old programmers about the technical level of his boss, he only thought that his boss's technical level was not bad. As for how high it was, he had no idea.
However, this intelligent customer service system completely broke his understanding of software technology. In his eyes, no matter how advanced the software was, it was just a bunch of dead programs that could never replace the role of humans.
But this perception was broken here. When facing the intelligent customer service, he could not feel that the other party was a robot at all. There was no difference in chatting with a human being. Even the voice and tone were the same as human beings.
What shocked him even more was that chatting with such a knowledgeable and humorous artificial intelligence was more enjoyable than chatting with a real person, because it understood people better than humans.
If you think about it carefully, this is actually a very scary thing. With this ability, most of your advantages as a human being will be removed in the future. The only advantage is your ability to innovate.
In fact, Zhao Yi also realized that when artificial intelligence is used on a large scale, the role of ordinary people will become less and less. Their only value is to protect human genetic diversity.
Those with advanced knowledge and innovative spirit will always be in the minority. However, although the world is led by a small number of elites, it is still the majority of ordinary people who maintain the stability of civilization.
This is why Zhao Yi came up with an intelligence potion that was very unbelievable to outsiders from the very beginning, which fully upgraded the intelligence of the new generation to a higher level, turning ordinary people into no longer so ordinary.
This will not only provide more intellectual support for the development of the new era, but also prevent these people from being replaced too quickly by artificial intelligence.
Just like Zhao Yi, before these people have grown up and normal people still occupy the mainstream of society, he is cautious about promoting artificial intelligence.
For a long time to come, apart from using artificial intelligence in some of his own companies, he will not provide artificial intelligence to outsiders until he feels it is appropriate.
After Wang Zuo experienced artificial intelligence, he felt that he should understand almost everything. As a result, Zhao Yi told him to use the dialect of his hometown to talk to the intelligent customer service.
As a result, a very pure Henan accent came out of his mouth. What Wang Zuo didn't expect was that the intelligent customer service was also talking to him with a pure Henan accent. He thought it was a fellow villager meeting a fellow villager, and he almost burst into tears.
This is just an example of intelligent customer service. Intelligent customer service has mastered most of the domestic dialects and minority languages. Not only that, it is also the official language and local accent of most countries in the world.
After Wang Zuo understood the capabilities of the intelligent customer service, a bright smile burst out involuntarily on his face, almost laughing. This is simply a supreme artifact in the customer service industry, and the future is promising.
Zhao Yi saw his expression and had to remind him, saying: "Although intelligent customer service has powerful capabilities, it can only be used as a supplement to Hengchen Technology Company.
Although it may have higher abilities than a real person, it is not yet appropriate to push it to the public, so it will remain confidential for some time to come.
After the company is established, you need to emphasize this point to those employees who come into contact with intelligent customer service, and do not spread any news about intelligent customer service.
I also know that using all intelligent customer service will play a huge role in reducing costs, but currently these are not my main goals in establishing Lingchen Technology Company.
As communications become more and more convenient, the trade of goods and services becomes more and more convenient, and the development of the Internet, the global customer service market will be very large in the future, with a scale of hundreds of billions, or even a trillions of scales, all possible.
This plays an important role in solving the labor surplus in our country. This is an important reason why I established Lingchen Technology Company, which is to solve the labor employment problem in our country.
So next, in addition to building relevant customer service centers, the most important thing is to recruit talents and conduct relevant customer service training to prepare for the next great development of the customer service industry.
As for the current main business, it is the companies under my umbrella. I will tell these companies to outsource their customer service services to Hengcheng. As for the business of other companies, you need to fight for it yourself.
So don’t rely too much on intelligent customer service. It will only be used if there is insufficient manpower or no one is willing to work in the customer service industry in the future.
In the future, our country's labor costs will become higher and higher with the development of the economy. At that time, many people will not be willing to work in the customer service industry, so smart customer service can be used to reduce costs and at the same time improve the benefits of the remaining employees.
This is my original intention of developing intelligent customer service. I hope you can remember this. "
Zhao Yi had to emphasize this point to Wang Zuo. Most people would hate to have to use a human to do all the work with machines when they get this kind of sharp weapon, so as to minimize the cost and put all the profits into their own pockets.
There is nothing wrong with this phenomenon. It is the main driving force for those businessmen to strive to develop technology. It is a normal trait of all ordinary businessmen. If Zhao Yi did not remind him, Wang Zuo might do the same.
It's just that Zhao Yi is not an ordinary businessman. He is already a player in the domestic economic game. The heights are different, and the goals and methods are of course also different. Although profit is also one of his pursuits, it is not the most important, let alone all.
Wang Zuo, who was originally very excited, quickly put away his excited expression after hearing Zhao Yi's words. Although he didn't know how rich his boss was, after all, he had not reached that level before and could not know more. Information.
But looking at Fanxing Software Company alone, it is already very scary. The annual net profit of Fanxing Software Company alone has exceeded the turnover of many Fortune 500 companies. They are truly super invisible rich people.
And he is still so young and has achieved such a career in such a short period of time. He is indeed qualified to not care about money or profits.
As for more understanding, he has no more. After all, he has just been promoted from the vice president level to the person in charge of a company, and his vision and knowledge still need to be improved.
What's more important is that he has never had much contact with Zhao Yi before, and has no understanding of his boss's character and temperament, so he cannot have a deeper understanding of what Zhao Yi just said.
No matter what, just follow Zhao Yi's instructions. Otherwise, Zhao Yi may really replace him and let someone more obedient come up. In Zhao Yi's opinion, ability is not the most important. Obedience and Loyalty comes first.
"I understand, and I will definitely follow Mr. Zhao's instructions." Wang Zuo quickly promised after hearing Zhao Yi's warning.
Zhao nodded and sent him away. The next matter of hearing about the technology company was left to him.
Next, Zhao Yi demonstrated the intelligent network security system to Pan Jianjun. This is called intelligence, but if it is not connected to the artificial intelligence in the background, it is not really intelligent.
First, as mentioned before, current personal computers cannot run intelligent network security software, and no matter how streamlined it is, it will not work.
Second, this is directly facing users, and it is impossible to use real artificial intelligence. It is too late for Zhao Yi to keep it secret, so how can it be possible to truly apply artificial intelligence to customer software.
Previous systems that used artificial intelligence needed to connect to the backend system so that artificial intelligence could provide intelligent services for the front end. Without the backend, the front end would be at an ordinary level.
Although this network security software is carefully constructed by Zhao Yi and has certain virus self-analysis capabilities, it is still very weak. As long as a slightly stronger virus is used, it will be unable to do anything.
Therefore, instead of strengthening virus analysis capabilities, it is better to strengthen virus isolation capabilities and attack defense capabilities, so this intelligent network security software that is not smart was born.
If you want to obtain faster virus analysis capabilities, you can only connect to the central intelligent network security system, which has truly intelligent virus analysis and intelligent network defense capabilities.
As long as the system under attack is connected to the central intelligent network security system, it is basically difficult to be broken, and any virus will not have any effect. This is the abnormality of the central intelligent network security system.
Even such a perverted system is actually not a primary artificial intelligence, but just a subsystem trained by a primary artificial intelligence.
Pan Jianjun has a technical background at Fanxing Software Company. Since he can reach the level of vice president, his technical strength is very strong. He also has his own understanding of security issues.
Therefore, during the test, Pan Jianjun personally went on stage to attack the central network security system. The result was obvious, and all methods were ineffective.
"This is so amazing. Faced with any means, it remains motionless. Mr. Zhao, what technology was used to achieve this?" Pan Jianjun asked excitedly.
When Zhao heard this, he shook his head helplessly and said: "The technology inside cannot be made public for the time being. This system is only for use by Golden Shield Technology Company, and we do not expect you to upgrade it.
Not to mention this central network security system, if you can break through the protection of your personal version of network security software, you are already the world's top hacker. "
Hearing Zhao Yi's words, Pan Jianjun felt that his professionalism had been insulted. Although he admitted that his boss's skills were indeed much better than his own, he had not seen Zhao Yi being particularly powerful in the security field.
You must know that many standards of the Internet are set by Fanxing Software Company, and Fanxing Software Company itself is the world's operating system hegemon, and it has very high theoretical knowledge about network security.
Therefore, he refused to admit defeat and immediately launched an attack on a computer with personal network security software installed. After an hour-long attack, other attack methods had no effect unless a DDOS attack was used.
Even using the operating system vulnerability that was just discovered, it still failed. Faced with this failure, Pan Jianjun had to admit that he still underestimated Mr. Zhao's technical level.
Personal network security software can do this. In fact, it is very simple to say that Zhao Yi has developed a set of data flow self-consistent detection technology, which can basically completely exclude noise information.
The principle is that if a user wants to access a certain website, he must issue an instruction, and this instruction is recorded by the personal network security software, and then the returned information is analyzed. Information that is not consistent with the recorded instruction will be excluded.
The principle is that simple. In this case, if the user does not issue a command, no matter how powerful the hacker is, he will not be able to break through the protection provided by the personal network security software.
Of course, this also requires that the personal network security software itself must have no loopholes. Otherwise, hackers can also use the loopholes in the security software itself to bypass it and achieve the purpose of breaking into the computer.
It’s just that this software is a structure designed by Zhao Yi himself and written by junior artificial intelligence. It basically has no loopholes of its own. In other words, if you want to use the loopholes of the security software itself to bypass protection, basically It's impossible.
Of course, the above principle sounds very simple, but it is not the same in practice. The technical level involved is not something that ordinary people can achieve.
The first is command analysis. Users have various online behaviors, and the software they use is also all kinds of strange. This means that the enumeration method cannot be used to classify commands.
This requires that the security software must analyze and classify user instructions in real time to know what the user wants to do, and then analyze the connection between the two based on the returned information analysis results.
Only by understanding which information the user needs among the returned information, and then allowing the required information to meet the user through the protection provided by the security software.
The technical difficulty here is user behavior analysis and information flow data analysis, which is also the main reason why Zhao Yi calls it an intelligent security software.
Another reason why it is called intelligence is that security software has certain analysis capabilities for simple viruses, common viruses and their variants, and can solve most network viruses on the spot.
Moreover, this personal network security software seems to run on the operating system, but in fact its core runs directly on the machine hardware, and only some user functions operate on the operating system.
Only in this way can the protection of security software not be bypassed due to the vulnerabilities of the operating system itself, and real security protection effects can be achieved.
However, it is not without flaws. If the hardware itself has loopholes and defects, personal network security software cannot provide security protection. This level of vulnerability cannot be solved by it.
When Zhao Yi explained the operating principles of this personal network security software, Pan Jianjun was amazed after listening to it. No wonder his attack just now had no effect at all. It was like facing an iron wall and unable to make any progress.
Because personal network security software does not involve real artificial intelligence technology, the technology and code in this area can be made public to Golden Shield Technology Company. It is hoped that they can make improvements on this basis to adapt to the development of technology of the times.
Before leaving, Zhao Yi also gave Pan Jianjun a copy of the technical information on computer security that he compiled, hoping that Jindun Technology Company could gain a firm foothold in the security field and grow stronger with this security software and these technical information. (End of chapter)