In addition to the several Internet companies discussed above, Zhao Yi is more concerned about Lingchen Technology Company and Jindun Technology Company, and he still has high hopes for them.
Six months have passed since the establishment of Hengchen Technology Company. Zhao Yi has helped them solve all technology-related work.
Even in matters related to personnel, legal, finance and other related work, Zhao Yi also ordered his three service companies to closely cooperate with Wang Zuo, the president of Hengcheng Technology Company, and strive to launch the company's business as soon as possible.
He just hopes that Hengcheng Technology Company can realize his ambition as soon as possible, take over domestic and foreign customer services, increase domestic jobs, and at the same time bring huge economic benefits to Zhao Yi.
At this online annual meeting, according to Wang Zuo's report, in nearly half a year, they were building the company's organizational structure while actively developing business.
Now all customer service services of Zhao Yi's companies are outsourced to Hengchen Technology Company. Since these companies are very large in size, they cover a wide range of businesses and cover many regions.
The customer service business of its own brother company alone has brought nearly 10 billion yuan in operating income to Lingchen Technology Company. Due to the use of intelligent customer service systems, consumers and upstream and downstream customers are very satisfied with the services of these companies.
As long as you have any questions, you can get a perfect solution by calling the customer service numbers of these companies, and the speed is very fast. They are also very considerate and patient when solving the problem.
Of course, during the service process, the intelligent customer service system can automatically determine the service provider's mental state, knowledge level and potential consciousness based on the service provider's language habits, way of asking questions, and questions raised.
It is precisely because intelligent customer service has unparalleled analytical capabilities that every time they communicate with intelligent customer service, consumers and customers can feel that they are respected enough and gain great psychological satisfaction.
Wang Zuo also specifically mentioned a very interesting thing, that is, a lonely old man abroad bought a CD player from Polaris Company and had some questions that he needed to consult customer service.
As a result, due to the outstanding performance of the intelligent customer service, the old man felt that he had found a confidant. He seemed to have endless topics to talk about with the intelligent customer service, so he chatted with the intelligent customer service for more than three hours.
If it were a manual customer service, it would not be possible to chat with the service recipient for such a long time. Whether it is considered in terms of income or personal energy, it is impossible.
Customer service generally calculates income based on the number of service customers. If it is a manual customer service, for the sake of their own income, they will not spend so long on one service customer. Otherwise, they will not be able to complete several orders in a day.
Moreover, the artificial customer service will not have that much knowledge reserve. If we talk about more professional knowledge, we will touch the knowledge blind spot of the artificial customer service, and this topic will not be able to continue.
If it is forced to continue, the impression given to the service recipients will become harassment, which is a fatal blow to questionnaires and product and service promotion customer service.
In his previous life, Zhao Yi often received some sales calls. Although some customer service personnel tried to guide the topic, as long as the service recipient did not follow the routine, the topic would become embarrassing and there would be no way to continue the promotion.
Intelligent customer service does not have this problem. No matter what the service target is, as long as the intelligent customer service answers the call, then with its extensive knowledge and good psychological analysis ability, the success rate of sales is very high.
Even if the product or service is not promoted due to consumption power issues, the service recipients who answer the smart customer service call do not feel any disgust at all.
This can not only significantly increase the sales revenue of these companies, but also make them willing to pay a higher price for a single customer service order, and also improve the brand reputation of these companies accordingly.
Like many manufacturing companies under Zhao Yi, after handing over their customer service services to Hengchen Technology Company, consumer praise has grown very quickly, which has effectively maintained the image of the company.
What surprised them even more was that they tried to give the business of their product promotion advertisements and product telemarketing to Hengchen Technology Company.
In just a few months, it has brought them considerable sales volume and further expanded their market share, which they did not expect at all.
They had no telemarketing business at all before. After all, this kind of success rate was very low and it was a complete waste of time and energy. This time, it was entirely for the sake of the brother company and the hard persuasion of Hengchen Technology Company that they reluctantly agreed. .
The reason why Hengcheng Technology Company spares no effort to promote its telemarketing business is mainly because the profit is much higher than that of ordinary customer service consultation services.
The products they sell get commissions based on the sales price of the products. The higher the price of the products they sell, the more commissions they get. Ordinary customer service services are all fixed prices, so the profit level is fixed.
Of course, this also adheres to Zhao Yi's consistent style, that is, they are not just helping to promote the products of any company, they must go through their own testing to ensure that there are no problems with the products before they agree.
If this is not satisfactory at all, no matter how much commission is offered to Hengchen Technology Company, it will not be accepted. Zhao Yi hopes that technology can change lives, not help others commit fraud.
When Hengchen Technology Company was established, Zhao Yi made it clear to Wang Zuo and wrote this principle into the company's main management system.
In addition to the business of their own brother companies, they also took over the customer service business of many companies related to these brother companies.
Hengcheng Technology Company can receive customer service orders from these companies mainly because of the help of these brother companies, otherwise others would not know what kind of company Hengcheng Technology Company is.
There are indeed some companies here that attach great importance to customer service, but most of them are from foreign companies that have business dealings with their brother companies.
Domestic companies have not paid enough attention to customer service in the past, and some even have no customer service. If they did not mostly rely on business orders from these brother companies, they would probably not pay attention to Lingchen Technology Company.
This is the reality. If the domestic business philosophy does not change, the business development of Hengchen Technology Company in China will be full of obstacles and the road will be very difficult.
Therefore, in addition to continuing to develop the domestic market, Lingcheng Technology Company will focus more on foreign companies. As the quality of services provided to those foreign companies during this period is very high, Lingcheng Technology Company has already gained a certain reputation. .
Next, we only need to continue to expand this achievement and expand business cooperation with more companies, so it is not difficult to achieve explosive growth in operating income.
Perhaps for manufacturing companies such as Polaris Company and Tianxing Semiconductor, the number of companies related to their business is not very large, and the places that can help Hengcheng Technology Company are still limited.
Then the number of companies that have business dealings with Shangtong Trading Company is very large, whether domestic or foreign, the number of cooperative companies is very large.
From now on, Lingcheng Technology Company only needs to get the list of cooperative companies from Shangtong Trading Company and negotiate with them one by one. The number of customer service orders they can receive will definitely not be small.
If it's more of a thief, Shangtong Trading Company can issue a statement to let their business partners strengthen their product and service awareness, enhance consumers' follow-up service experience, and have semi-mandatory constraints.
Then there will be more customer service orders brought to Hengchen Technology Company. However, this method is a bit unethical. It is better not to use it unless it is absolutely necessary.
Moreover, Lingchen Technology Company is very confident in its own strength. As long as these companies give them their first batch of orders, subsequent orders will definitely continue to be given to them, and long-term cooperation will eventually be reached.
This is not the scariest thing about Shangtong Trading Company. You must know that Shangtong Trading Company has also invested a large number of shares in department store retail companies around the world through various names to build global retail channels.
Although they do not hold a high proportion of shares in most companies and cannot enter the actual decision-making level, they still have this level of intervention.
As for those department store retail companies that have achieved absolute control, their influence is not to mention. If they really don't follow the wishes of Shangtong Trading Company, the entire management can be replaced.
Therefore, there are even more affiliated companies with these retail department stores all over the world, covering almost most of the manufacturing companies in the world.
In addition to the great help that Shangtong Trading Company can give to Hengchen Technology Company, Fanxing Software Company can also be of great help to Hengchen Technology Company.
Don’t forget, the number of companies doing business with Fanxing Software Company has reached 300,000 worldwide, and the companies there are large and small. Even if you exclude companies that do not need customer service, the remaining number is still very large. .
In short, Hengcheng Technology Company does not need to worry about the number of customers and orders at all, but needs to worry about whether it can handle such a huge business.
Nowadays, the business of Hengchen Technology Company is mainly supported by intelligent customer service. This is due to several reasons.
The first reason is that Lingcheng Technology Company has just been established. Although the regular organizational structure has been established, there are still some shortcomings in the fullness, and it has not yet reached the optimal state for the company's development.
Therefore, the company's management has spent a lot of thought on this aspect, and naturally there are certain deficiencies in business expansion. This is inevitable. As the past six months have passed, this situation has been greatly improved.
In other words, you don’t need to spend so much energy on organizational management this year, and you can be free to expand your customer service business.
The second reason is that domestic customer service does not yet have a standardized market and training mechanism. In the final analysis, it cannot work anywhere, and everything needs to be built from scratch by themselves.
Taking manual customer service training, they need to develop an effective training process and training content. This is the fundamental reason why they did not use manual customer service during this period.
Of course, they can also provide services without manual customer service at all. Intelligent customer service can fully meet the needs of customers, but this goes against Zhao Yi's wishes.
Although making money is very important, for Zhao Yi, providing domestic jobs is more important now. This is related to the stability of the country and the implementation of his other plans. The strategic significance is far greater than the significance of money.
Since the intelligent customer service is already so excellent, the manual customer service services provided by Hengchen Technology Company cannot be too far apart. Otherwise, the company's reputation will be ruined and the outside world will have some bad guesses about Hengchen Technology Company.
Therefore, Hengcheng Technology Company needs to put more effort into cultivating human customer service personnel, and hopes that all the customer service talents it will train will be elites.
Of course, in this case, the training speed will be very slow. Half a year has passed, and the first batch of recruited employees are still being trained and have not yet started working.
If it weren't for the intelligent customer service, ordinary companies wouldn't be able to afford this kind of cost consumption, but Hengchen Technology Company doesn't care. If it can't fight, it will just spend money to solve the employment problem.
According to Wang Zuo's report, if the company's training graduation requirements are really followed, ordinary talents will need to go through a one-year customer service training course to meet the requirements.
The customer service training courses also include very rich content, including courses in psychology, basic subjects, language analysis, basic economics, etc.
If you don't already have intelligent language translation software, you probably still need to learn a foreign language, so this year or so is not long. If you want to graduate in one year, you still need to work very hard.
Of course, if they fail to meet the graduation requirements in one year, it means that they are really not qualified for this job, so they should change careers quickly, and they can make greater progress in other fields.
During this one-year training period, Hengcheng Technology Company will also pay their salary, but it is only 50% of the formal position. After the training, they must work in the company for three years, and then there will be no restrictions.
Don't underestimate the 50% salary. This salary has caught up with the national average salary. The salary of regular employees is twice the average salary, and then the salary increases according to the number of years of service.
At this time, the gap between the rich and the poor was not particularly large, and the average salary was still very valuable. Even Zhao Yi's salary was not very high, and it did not increase the average salary data.
The only salary Zhao Yi received was the salary of a researcher at the Qingnong Biological Laboratory. The rest were capital gains and were not included in the salary, so there was no way to raise the average salary.
The third reason is caused by two reasons. Since so many courses need to be learned, the knowledge level of the recruited employees must reach a certain level.
According to the current recruitment requirements of Hengcheng Technology Company, people must have a high school degree or above, which of course includes high school dropouts. After all, those who can go to high school mean that their basic knowledge is quite solid and they have a certain ability to re-learn.
That's it, the number of people recruited is not very large. Now the number of employees trained in the company is only more than 5,000, not even 10,000.
At the meeting, Zhao Yi asked Wang Zuo to expand the number of recruits to a minimum of 50,000 people within this year. If it can reach more than 100,000 people, additional rewards will be given to the management.
Of course, the quality of the recruited employees must be guaranteed. You cannot ignore the quality of the recruited employees just because you want to get extra rewards. Zhao Yi will let the human resources company supervise this aspect.
Wang Zuo is full of confidence in business development in the new year. He predicts that in the new year, Lingchen Technology Company can achieve operating income of 100 billion yuan.
To be honest, although Zhao Yi did not dampen his confidence, he was drumming in his heart, not believing that he could achieve such a large business scale.
The reason for this concern is that Zhao Yi had just experienced a blow from Tianji Dairy Company, which made him a little doubtful about things of a predictive nature.
This had never happened before. In the past, Zhao Yi was always full of confidence, as if everything was under his control, but reality slapped him hard in the face, making him a little less confident in himself.
The second reason is that although he had a hunch that the market in this area was huge, he did not have specific data on how big it was. He had no memory of this in his previous life, and he had not seen relevant statistics in this life.
Since Wang Zuo was confident about the business development this year, Zhao Yi did not come out to attack him, hoping that they could really make their business so big.
Because the profits are so huge, even if the company really recruits 100,000 employees, the annual salary will only cost about 300 million yuan.
The rest is basically pure profit. Even after deducting taxes and other expenses, the net profit margin has reached more than 60%. Compared with Fanxing Software Company, the net profit margin is still higher than that of Fanxing Software Company.
Technology creates wealth, which is not just talk, it can be fully reflected from this incident.
Another business of Lingheng Technology Company is the intelligent online translation system. The development of this business is average, mainly because not many companies have this business need.
Even the Internet companies under Zhao Yi have no need for this for the time being. They need to wait until they start their international development before they can use this service.
And Zhao Yi will not let Hengchen Technology Company open this service to other companies prematurely, because this is also the core competitiveness of his Internet companies.
It is an important foundation for them to expand their international Internet business. Compared with this significance, the benefits obtained by listening technology companies are not worth mentioning.
In addition, Lingheng Technology Company has performed well in customer service business, and its operating income can not only maintain its own operation, but also make substantial profits.
In this case, business revenue from intelligent translation is even less urgent.
Therefore, Zhao Yi asked Wang Zuo at the meeting not to rush to launch this business, but to give priority to meeting the needs of brother companies and not to accept translation business from outside companies for the time being.
Compared with the rapid progress of Hengchen Technology Company, Jindun Technology Company seems to be much more low-key. It's not that they don't want to be high-profile, but that they simply can't be high-profile.
The market size in the field of network security depends on the development of the Internet market. We are still in the barbaric period of the Internet. Many personal computers and servers are not connected to the external network at all, and there is almost no demand for security services.
Forget about the foreign market for the time being. The domestic market has just started. Personal computer users have not yet realized the importance of network security. Some light users may have to reinstall the system if their computer is infected.
Therefore, the main business of Jindun Technology Company is still focused on enterprise users. Domestic enterprises like Zhao Yi basically use their network security services.
In addition, there are relevant government departments. Since some government information systems developed for them by Building Block Software Company have been launched one after another, network security has been mentioned on a daily basis.
Enterprise network security services are charged on an annual basis, so in this year, Jindun only received a mere 1 billion yuan in revenue by relying on sister companies and government departments.
Although it seems to be a lot, it depends on who you compare with. At least among the companies under Zhao Yi, Golden Shield Technology Company has one of the lowest operating incomes, because there are several Internet companies behind it.
Therefore, at the online annual meeting, Pan Jianjun was not so excited and behaved quite well. When Zhao saw this situation, he had to encourage him.
Although the performance is not good, it is not his fault. It is the fault of the market. Waiting for the market to pick up, the prospects of Jindun Technology Company are still very good.
With the network security technology in the hands of Golden Shield Technology, it can completely defeat all network security companies in the world, and it will not be surpassed for a long time in the future.
This means that in the future, just by providing network security services for global enterprises, we can earn hundreds of billions of yuan annually. This kind of revenue level will be worthy of the Fortune 500.
Of course, Zhao Yi also emphasized that Pan Jianjun should work hard to cultivate his internal skills and cultivate a good team during this period of dormancy, so that when the demand for Internet security breaks out, he will not be in chaos and fail to seize the opportunity.
At the same time, Zhao Yi also asked Pan Jianjun to do a good job in the research and development of hardware security equipment. In the field of corporate security, most companies will choose hardware security equipment.
In fact, in Zhao Yi's view, there is absolutely no need to do this. It's just that hardware security equipment may bring a higher sense of security to enterprises, and they are also willing to pay higher prices for hardware security equipment.
As long as there is demand in the market, Zhao Yi will not omit these things just because he feels it is unnecessary. Since companies have needs, Golden Shield Technology Company can just satisfy them, and it can also charge higher fees, and the revenue will be higher.
This is a win-win situation. Enterprises gain a higher sense of security and can also obtain a large number of physical objects instead of seemingly worthless software. Golden Shield Technology Company can also obtain more income. (End of chapter)