Lingchen Technology Company's current business mainly consists of two parts: customer service services and language translation services. They basically serve the enterprise field and have little interaction with individual users.
Therefore, in the domestic and even international Internet fields, the reputation of Hengchen Technology Company is not loud enough, and most of them have not even heard of this technology company.
However, in the enterprise field, Lingchen Technology Company is well-known for its excellent customer service and has become the preferred customer service provider for many enterprises.
In the past year, the number of global customer service partners of Lingchen Technology Company has reached 10 million, the number of annual service visits has reached 20 billion, and the annual revenue has reached 200 billion yuan.
In other words, the average service price per person is 10 yuan. Don’t think it is expensive because they provide global customer service and achieve 7x24 uninterrupted service. This price is actually more than 50% lower than the market price.
More importantly, the customer service quality satisfaction of Hengcheng Technology Company is very high, not to mention 100%, but at least more than 95%. The remaining less than 5% is due to the reasons of the company itself.
Don’t think that money is valuable in this era, and customer service fees are very low. In fact, the more technical the customer service service, the higher the price. Before Lingchen Technology Company, the average customer service fee per person of Polaris Company reached more than 20 US dollars.
Lingchen Technology Company is definitely the industry leader in the field of high-end customer service. Nowadays, Lingchen Technology Company has basically taken over all high-end customer service services in the world and has reached the point of monopoly.
This achievement is of course inseparable from their artificial intelligence customer service system. Regardless of the fact that other technology companies under Zhao Yi have their own artificial intelligence technology.
However, there is still a big gap between their artificial intelligence technology and that of Hengchen Technology Company. The former's artificial intelligence technology was developed from the artificial intelligence technology he gave to Fanxing Software Company.
The artificial intelligence technology of Hengchen Technology Company is at the same level as the artificial intelligence used by Chinese education companies, and is downgraded from the primary artificial intelligence technology.
So in the field of customer service technology, even if other companies have artificial intelligence, the customer service developed by them is not much different from artificial intelligence, and the two are not comparable.
Therefore, among global companies, the larger the companies, the more keen they are to cooperate with Lingchen Technology Company, because they are not only professional, but also have cheap unit prices. More importantly, their customer service satisfaction is extremely high, which has established a good corporate image for them.
Moreover, Hengcheng Technology Company will establish its own database of service objects. Each service object will be comprehensively analyzed, including professional background, family background, personality characteristics, etc., and even voice fingerprints will be recorded.
When it comes time to serve them again, the intelligent customer service can quickly lock the user's basic information, so that it can better provide services to the service objects.
Intelligent customer service is also constantly improving in this information accumulation and learning, and the service quality will be better and better. The two promote each other, but this information is kept anonymously and the information is kept confidential. .
Although Zhao Yi also added anthropomorphism-related modules to artificial intelligence at the beginning, the lack of data at that time was just a framework that had just been built, and there were very few data analysis samples filled in it.
At the beginning, Hengchen Technology Company only provided intelligent customer service services for its brother companies. At that time, intelligent customer service could only be said to be strong in the field of professional technology, but its ability to simulate human emotions and psychological control was still weak.
Now, through the analysis of massive data samples, the anthropomorphic module of artificial intelligence customer service has gradually been enriched, and it has become more and more human-like. At the same time, its ability to analyze human psychology is getting stronger and stronger, and it is definitely much stronger than so-called psychological experts.
It is the high-end robot developed by Zhao Yi himself. The anthropomorphic part of it is also refined using the data of the intelligent customer service anthropomorphic module of Hengchen Technology Company, and it even reaches the point where it is fake and real.
After listening to Wang Zuo's report on this part, although they have indeed achieved outstanding results and their performance is very impressive, they still have not fully explored the artificial intelligence customer service system.
For example, based on the excellent psychological analysis capabilities of intelligent customer service, psychological counseling services can be launched to provide professional psychological counseling to individual consumers around the world. This is also a large market.
In fact, most people are unwilling to admit that they have mental illness, especially in front of outsiders, and they are better at pretending. However, most people actually know that they may have some mental problems, but they do not seek medical treatment due to human feelings.
If Hengzhen Technology Company launches such psychological counseling services, since there is no need to face-to-face, users will be able to relax, making it easier to grasp the psychological characteristics of users and guide them to solve mental illnesses more smoothly.
In fact, mental illness is generally ideological, and the probability of needing medication is low. Even if you take medication, it is only auxiliary, so the probability of success in verbal enlightenment and action guidance is greater.
It is conservatively estimated that there are more than 20 million people with mental illness in the world. This is still a relatively serious mental illness. The number of people who have not developed to the extent of the disease and only have mild psychological problems is even greater, at least hundreds of millions.
Hundreds of thousands of people commit suicide due to mental illness every year, accounting for about 1.4% of the global death toll. And with the highly developed society and economy, the pressure of life will become greater, and there will be more people with psychological problems.
If effective guidance is not provided in the early stage and continues, it may develop into a mental illness or even self-mutilation. Even if it is not that extreme, it will have a great impact on normal life.
Therefore, letting Hengcheng Technology Company get involved in the psychological counseling business is not only a business, but also a major event that benefits mankind around the world. It is a great merit.
Even if it is not a mental illness, it can also be a consulting service for other problems that trouble human emotions, such as emotional marriage problems, emotional stress problems, parent-child education problems, etc., which can play a role in emotional enlightenment, stress relief and problem guidance.
Not to mention this market, there is no problem that it can bring tens of billions of dollars in revenue to Hengchen Technology Company every year, and it is also a business with positive significance.
Moreover, Lingcheng Technology Company can also integrate global knowledge content and cooperate with the research and investigation reports of global business research service companies to provide more business consulting services for global business users.
Zhao Yi was previously worried about the serious shortage of service talents in this area in our country, and there were serious deficiencies in the field of high-end business consulting services. Hengchen Technology Company just filled this gap through artificial intelligence.
Moreover, Shangtong Trading Company itself is the world's largest business investigation agency, and relevant business investigation report data can be completely opened to Lingchen Technology Company, thereby providing customers with better business consulting services.
However, it is best to cooperate with Shangtong Trading Company in this area, because quoting other people's data is not a long-term solution. Many tasks still need to be practiced by yourself, so that the conclusions drawn are more reliable.
Shangtong Trading Company itself has a good foundation, and its business is spread all over the world. It has very strong offline investigation capabilities and practical conditions, which is something that Lingcheng Technology Company cannot do.
However, the processing power and breadth of knowledge of Hengchen Technology Company's artificial intelligence on existing information are beyond the capabilities of humans. The combination of the two can play a greater role.
The combination of the two might be able to capture the hundreds of billions of business consulting services market in their own hands. If they join forces with his three service companies, they may gain an even bigger market.
In fact, Shangtong Trading Company and the three major service companies all provide offline consulting services, but most of these services are for large enterprises, and the single consulting fee is relatively expensive.
Small and medium-sized enterprises generally cannot afford such service fees. This does not mean that the service content is very expensive, but that offline personnel restrictions have forced them to increase prices to reduce service targets.
The model proposed by Zhao Yi now is based on Internet thinking, using Internet technology to expand the number of service objects, thereby reducing single service costs and achieving greater service revenue.
The single cost of offline services may still be high and suitable for large corporate customers, but more small and medium-sized enterprises will choose online business consulting services because the price is cheaper. Except that they cannot face to face, the gap in other aspects is very small.
Especially for legal consulting services, the content is basically relatively fixed. It may be very costly to use manual labor, but with artificial intelligence, the cost is almost zero.
Moreover, legal consultation not only involves corporate services, but also has broad prospects in the field of personal services, because as long as a human being lives in society, he will inevitably encounter legal problems.
Professional lawyer consultations are all charged based on time, and each service fee costs at least hundreds of dollars. If it is left to a hearing technology company, the price of a single fee will be much lower.
Moreover, after providing online consulting services, users have a high probability of choosing offline legal services, and these businesses can be transferred to Yuheng Law Firm, thereby increasing their offline business development.
This kind of positive mutual promotion effect can also appear in the fields of human resources, financial accounting and business investigation, allowing companies that cooperate with Hengcheng Technology Company to gain more benefits.
In addition, paid knowledge Q&A can also be carried out to help users solve key knowledge areas, which is equivalent to the Internet version of One Hundred Thousand Whys.
Although Zhao Yi doesn't know the size of the market in this area, it is still possible as a useful attempt, and maybe he can get good revenue.
Of course, these are just the examples Zhao Yi gave to Wang Zuo. More service scenarios need to be discovered by Hengcheng Technology Company itself, rather than letting the boss think of them one by one.
After Zhao Yi's narration, Wang Zuo suddenly felt enlightened and enlightened. Smart customer service, which he originally thought could only provide customer service, actually had so many application fields, but he had not discovered these markets.
Zhao Yi didn't mention this before, mainly because the customer service business of Hengchen Technology Company has not been completely streamlined, and the operating income has not been increased, so it should not be too distracting.
Moreover, what Zhao Yi gave them at that time was relatively mature intelligent customer service. Hengcheng Technology Company itself did not have deep technical exploration of intelligent customer service, so there was no need to increase the burden on them.
When you hear that the operating income of Hengchen Technology Company has exceeded 100 billion yuan, it means that their customer service services are relatively mature and they only need to develop step by step according to the current pace.
So at this time, it is imperative to consider more application scenarios. This is the case for enterprise development. It is necessary to constantly tap the market to continuously create revenue and profits for the enterprise.
In addition to the customer service business, although the performance of another translation business is quite impressive, there is still a huge gap compared with the customer service business.
This is not to say that the translation market is small, but because Zhao Yi has limited the translation application scenarios of Hengchen Technology Company, preventing it from giving full play to its potential.
Translation is divided into professional translation and daily translation according to the degree of professionalism. According to the form of expression, it is divided into oral translation, paper translation and other methods. The price and service targets are very different.
Previously, the translation provided by Hengchen Technology Company was mainly focused on daily translation and paper translation. Although professional translation and interpretation were also available, they were not the main business.
Professional translations like theirs are mainly used by brother companies and major domestic university research institutes, and do not provide services to the outside world, and this field is precisely the most profitable part.
As for the interpretation service, because they themselves do not have many offline business resources, it requires a lot of effort to set up one. In the past few years, they did not care about this aspect of business.
Of course, it cannot be said that it is not involved at all. For example, the language translator launched by Polaris can actually be interpreted, and it can also be interpreted simultaneously. However, this is only an application for daily life scenarios and is not applicable in high-end fields.
Therefore, the global revenue of their translation business is only about 10 billion yuan. This is because Zhang Ruimin spent precious opportunities when releasing smartphones, which were recommended by the world.
Just because the translation service provided is not particularly professional, there is still a certain error rate, and the user experience is not particularly good, it can only be said to be adequate.
In fact, the global translation market is worth hundreds of billions of dollars. With the expansion of the global trade system and the increase in cross-language business and tourism activities, the performance of the translation market will not be too bad.
The reason why he previously restricted the provision of professional translation services to the outside world was mainly to gain valuable internationalization time for his companies and to compete for more markets, especially Internet companies.
The reason why companies like Qianxun Technology and Xinghan Technology were able to complete their global layout so quickly is that their products use the professional translation services of Lingchen Technology.
At least after their products are developed, they do not need to deliberately perform language processing for various languages in various countries, achieving rapid global product iteration, thereby gaining more competitive advantages.
Movies and TV series from Qing Ning Entertainment can easily be sold all over the world, and they have also received customized orders from other TV platforms. This is also because the professional translation services of Hengchen Technology play a huge role.
As soon as Lime Entertainment's film and television series are filmed, professional translation services can be used immediately to generate subtitles and voices in various languages, and can imitate actors' voiceprints to produce authentic translation effects.
The long video platform owned by Xinghan Technology Company has been able to achieve globalization in a short period of time, which is also due to the professional translation services provided by Lingchen Technology Company.
Like their website, every user can choose his or her own language. Then the content presented on the website, whether it is text or voice content, will be presented in his or her own language, which greatly improves the user experience.
Although these companies have done a good job in globalization, Zhao Yi still has concerns about starting professional translation services and is a little undecided, so he adopts the original strategy for the time being.
But in other aspects, Hengchen Technology actually still has a lot of work to do. For example, in the field of personal translation services, the current market environment is very different from the original one.
In the past, users who wanted to obtain personal translation had to purchase a translator from Polaris Company. Now with the popularity of smartphones, Hengchen Technology Company can develop its own translation software and provide a pay-per-time charging model to increase its revenue.
In the field of commercial interpretation, they have also made great achievements. He hopes that Hengcheng Technology Company can pay attention to this area, because the profit margin is the highest in this area, and professional translation services can also come in handy without restrictions.
In fact, there is another very large market that Lingchen Technology Company has not discovered, and that is Internet video conferencing applications. People who have come from previous lives are still relatively familiar with this.
Maybe Lingcheng Technology Company's software research and development strength is still weaker than that of Fanxing Software Company, but it is not worse than its Internet companies, so it is not difficult for them to independently develop such an Internet video conferencing system. .
The reason why we entrust this business to them is because they have a unique advantage in this regard, that is, translation technology, which is a very critical service item in cross-language video conferencing.
In this Internet video conferencing system, Lingchen Technology Company can provide the most basic service, which does not come with any language translation. This is suitable for localized enterprises and the price is relatively cheap.
Then there is the language selection service. The purchase price is calculated according to the language type selected, and can be divided into purchasing services according to the length of time.
Finally, there is the membership level that provides all services. It will not be subject to language restrictions and time restrictions, but it requires annual payment and the fee is the highest. This part of the service is basically prepared for multinational companies.
Not to mention other things, many of his companies need such services, which provide more efficient options for the company's global business. At least his companies can bring good operating income to Lingchen Technology Company.
At present, there is no Internet video conferencing system in the world. When Lingchen Technology Company enters this field, it not only has a time advantage, but also has a very obvious technical advantage.
In fact, before Zhao Yi was reborn in his previous life, the global video conferencing market was only about US$4 billion, which was not high, and hardware video conferencing systems accounted for a very high proportion.
Of course, there are many reasons for the small market size, such as the lack of cross-language video conferencing products, Internet video conferencing security issues, video picture stability, etc., which are all the main reasons that hinder the development of Internet video conferencing.
Although the overall global Internet bandwidth is lower than in previous generations, with ultra-high digital compression communication technology at hand, these problems are not a problem. In the future, global satellite communication networks can also be used, and the stability of video images is more guaranteed.
As for security, Golden Shield Technology Company provides security service guarantees, which greatly guarantees the security of Hengchen Technology Company's Internet video conferencing. And its own vulnerability issues can be checked using basic artificial intelligence to reduce security risks.
It can also provide encryption technology during the transmission of video information, so that even if the outside world intercepts the digital information, it cannot decipher it, further improving the security of video conferencing.
If Lingchen Technology's Internet video conferencing system does well enough, the market size may not be the same as in previous generations, and the total global demand for video conferencing may reach 100 billion yuan.
However, when this market size will be reached, it depends on the promotion intensity and effectiveness of Hengchen Technology Company. As long as it hits the pain points of users, it will be easy for users to pay.
In order for Lingchen Technology Company to come up with a mature Internet video conferencing system as soon as possible, he even told Wang Zuo the specific product design details, hoping that they could avoid detours.
In addition to using artificial intelligence to achieve automatic interpretation and subtitle translation, there are many details that need to be paid attention to. For example, in order to achieve translation and picture synchronization, the timing of each video access can be dynamically adjusted to avoid the situation where the original words are translated one by one.
What Zhao Yi wants to achieve is that when other people see someone's speech, they will not feel the traces of translation. The speaker and the translated voice are highly overlapped, which requires very high dynamic timing adjustment capabilities.
Secondly, there are functions such as automatic documentation of meeting records, video conference saving function, management rights management, etc. Anyway, Zhao Yi told him everything he could think of.
Moreover, they are currently using an Internet video conferencing system. Lingchen Technology Company can learn a lot from it, which will be of huge benefit to them in developing their own Internet video conferencing system.
If we extend it further, now that Internet video conferencing systems have appeared, can we also develop online live broadcast systems, because there are many technical similarities between the two.
Although the prospects for the online live broadcast system are not particularly clear now, Wang Zuo was still told the idea so that they could have time to develop it.
Unconsciously, Zhao Yi pointed out so many new fields and new businesses to Hengchen Technology Company. If these are implemented, it will not be worse than their traditional customer service. (End of chapter)