Early the next morning after Liu Man revealed the truth, Liu Man received an urgent call. The first sentence the other party spoke did not greet her, nor did she report her background, and asked her directly, "Did you shoot the live video?"
At that time Liu Man had just woken up, and when he heard this strong and rude voice, he suddenly woke up completely.
The other party should be sure that she is the poster of the video, and without waiting for her to speak, he continued, "The 548 yuan, we have refunded to your Alipay, please delete the video on Weibo immediately."
There was a word "please" in his words, but it didn't mean please at all. If you have a lot of money, you should obey his orders.
Liu Man asked slowly,
"Excuse me, who are you?" In fact, she already knew where the call was from.
"I am the owner of Pooh's favorite Taobao shop, and my surname is Chen."
"Oh."
Liu Man's indifferent reaction made the opponent even more angry.
Boss Chen's full name is Chen Desheng. Chen Desheng's store has been open on Taobao for five years. It is an old store with two crowns. With such a large business, he has long hired professional managers to run the store, while he retreats behind the scenes, mainly responsible for online procurement and the business of his own physical store.
Because his family has a good reputation, the daily transaction volume in the store is usually stable, and his company has special public opinion monitoring personnel. Generally, complaints, refunds and negative reviews can be resolved quickly and quickly. He rarely Worry about these things.
But in the early hours of this morning, regardless of disturbing his rest, the sales manager under Chen Desheng called him and asked him to log in to Weibo and Taobao. The woman sounded very young. From the beginning of the video, this woman did not hide the slightest bit. She named their store by name and said that she bought fake cat food from them.
As soon as Chen Desheng saw this, he knew it was bad. He looked at the hot searches on Weibo: #网络黑心商品卖假猫食奶#, #抱武威威尼爱包医物店#, #护至宝宝上的茶猫食#, It's full of negative information.
Chen Desheng opened his Taobao store page again, and hundreds of return requests popped up, and the comment area was completely destroyed, almost all of which were negative reviews.
He almost had a heart attack when he didn't have a heart attack. In the middle of the night, he called everywhere, but at that time, who would pay attention to him, even his customer service was turned off and went to sleep.
Chen Desheng stayed up all night, carefully analyzed the content of the video with several employees, and then searched for previous orders, only to confirm that the publisher of the video was "Ms. Liu" who had bought cat food twice in their store.
The former owner of Liu Man used the nickname "Ms. Liu" to buy things on Taobao, and never used her real name.
Chen Desheng also retrieved the conversation between Liu Man and the customer service, and he didn't get angry with the customer service. For a mere 548 yuan, he lost a lot of money, so he fired the customer service without saying a word. He seemed to have forgotten that the customer service staff acted on orders from their superiors.
"Miss Liu, we always advocate peace and prosperity in our business. You are also a regular customer of our store. There is a problem with this batch of goods. It was an accident. Now we have refunded the money and your matter has been resolved. Why mess with the relationship? How can you be so stiff, how can you do things so terribly?”
Chen Desheng felt that he knew that this young girl was not kind, and finally his tone was a little begging.
Liu Man said, "So you admit that I bought fake cat food?"
"Yes, it's a fake," Chen Desheng admitted readily, "To be honest, who would dare to ask themselves that a shop that buys cat food on Taobao has never sold fakes? Customs inspections are strict, and foreign manufacturers have limited supply. Ways to find more sources of goods, such as the brand Cats'Garden, there are too many people purchasing on behalf of others, it is difficult to find goods in Hong Kong supermarkets, and it is hard to find a batch on behalf of them, and they can be sold out within a week. Don't we just do it? A week's business? I have 200 employees under my command, and everyone has to eat and support their families, so you have to be considerate of us."
When Chen Desheng said that earning black-hearted money was righteous, Liu Man smiled instead of anger, "You deceived our buyers, but in turn made us understand you? Then who will understand our pets? Since you have owned pets for so many years Shop, also know the importance of pets to the owner, are you willing to feed your pets with fake products?"
"That's not what I said. You buy cat food online for selfish reasons. Isn't it just for cheap, and you don't want to spend more money on pets? No matter what specification Cats'Garden cat food is, there is no lower price in Hong Kong. The price of 600 Hong Kong dollars, many customers are clearly aware of it, but they are lucky and would rather save dozens of dollars and buy fake products. Who is to blame? As a business, we are also very wronged.”
"That's right, I have pets myself. I have a dog. I feed them full-price imported dog food. I will never buy things that are obviously lower than the market price. So many of you have been deceived. All I can say is, One is willing to fight, the other is willing to suffer, but if you have a little brain, you will know that no one will lose money as a purchasing agent for you, no freight, no labor, no rent for the warehouse?"
"If you add all of these to the purchase price, it is not too much to charge you 1,000 yuan for a bag of cat food. But the real mark is 1,000, are you willing to buy it? You see the fake cat food in other stores is so cheap, I am even more unwilling to buy expensive genuine goods. Taobao’s competition mechanism is like this. It is not about quality, but about price. One cheap is three loves. way to survive."
Chen Desheng made sophistry one after another, not only defending himself and complaining about suffering and tiredness, but also alluding to the fact that customers are all greedy people, the responsibility does not lie with him, but with the customers.
"You mean, we force you to sell fake products?" Liu Man asked back.
Chen Desheng didn't speak, just acquiesced.
"It's you who really only cares about money, right? If you only sell real cat food for 1,000 yuan, I believe people will still buy it, and you can still make money, but the profit is far less than fake cat food, right? Because customers There are fewer groups, and your supply of goods is also reduced, but it is definitely enough to maintain your livelihood, but you are not satisfied, you have to make more money, for people like you, money is much more important than conscience, you feel distressed Your own dog doesn't care about other people's pets."
When Liu Man mentioned that Chen Desheng's heart was touched, Chen Desheng became furious and didn't want to talk to Liu Man anymore, "Miss Liu, you are straightforward enough, I don't bother to go around with you anymore, how much is it, are you willing to delete the video?"
Liu Man said lightly, "I didn't send those videos. I didn't record any videos during the live broadcast. They were all recorded by my viewers. I have no right to interfere with them."
"How about this? We follow the "Consumer Rights Protection Law". If you fake it, you will pay ten, and we will compensate you another 5,480 yuan. If you do another live broadcast today, you will say that you made a mistake yesterday, and there is no problem with our store."
"Sorry, I can't do it."
"What about 54800? You are still a student, right? This money is enough for you to squander for a long time," Chen Desheng continued to lure you with money, and then suddenly emphasized his tone, saying with a bit of a threat, "Little girl, you are still too young. You don’t understand the dangers of society, you are a woman, what do you use to fight us? By doing this, you not only offend me, but also offend other shopkeepers who buy cat food from Taobao, aren’t you afraid of being targeted?”
Liu Man's tone remained unchanged, and he said unmoved, "Sorry, I can't lie against my conscience."
As soon as she finished speaking, the other party hung up the phone heavily.
Liu Man opened Alipay, and sure enough, he received a refund of 548 yuan from Chen Desheng. When she opened Weibo again, the first thing she saw was a fan reminder. Her originally deserted Weibo had reached 6000+ fans overnight.