For any online store, the busiest position during Double Eleven is customer service, followed by warehouse delivery staff. Especially from eleven o'clock in the evening, the number of people who came to consult increased sharply.
Wan Jun and the three new customer service staff were too busy, so Liu Man asked everyone to do customer service work, even Zhang Pei himself.
The customer service staff in Liu Man’s store all have a unified name, named after the breed of cat. The three customer service staff and Wan Jun are named respectively: Tianyuan Cat, British Shorthair Cat, Garfield Cat and Ragdoll Cat.
Now, Liu Man and the others are also customer service, and Wan Jun added five more customer service IDs in the background, which are also the breed names of cats. The names assigned to Liu Man are Maine Coon, Zhang Pei is Siamese and Mao Yuchen is Tabby.
Both Zhang Pei and Liu Man had independent offices, and Yu Zhan stayed in Liu Man's office, helping her sort out various order reports all night.
It's almost done, and Yu Zhan also wants to work as a part-time customer service, but the number of computers in the office is calculated on a head-by-person basis, and there are no extra computers for him to use, so Liu Man asked him to use his mobile phone to log in to her account, which is the owner's account , with the highest authority, can reply guests' questions on the mobile phone.
Yu Zhan walked to the small sofa behind Liu Man's desk and sat down, took his mobile phone to enter Liu Man's account number, and he asked her what the password was.
"XXXX1117."
Yu Zhan pondered carefully, "Is your birthday on November 17?"
Liu Man stared at the screen and concentrated on his work without thinking too much, and replied casually, "Well, yes."
That is to say, her birthday is coming soon, and Yu Zhan felt that he was really not a competent boyfriend, so he didn't take the initiative to ask her about her birthday. Fortunately, there was still time, so he thought about it and logged into Liu Man's account .
Liu Man's nickname on Taobao is "Liu Meili", which was chosen by the former owner. Of course, the former owner deliberately spoofed it. Besides, she thinks that she is really beautiful and worthy of this name. But Liu Man felt that the name was not beautiful, and she wanted to change it, but she couldn't, so she could only use it like this.
Yu Zhan didn't rummage through Liu Man's shopping records, nor did he look at her other private information, but he noticed that there were 1,723 items in her favorites, so he clicked in and glanced at them hastily.
Then he entered the Wangwang news page, and saw many message boxes piled up together, and the news was still increasing. If the message is replied by Liu Man and other customer service, it will not appear on the interface of this account.
The experienced Wan Jun has already sorted out and classified all the problems he encountered during his work for several months, and set up quick reply content, which can save a lot of time for customer service.
Liu Man sent the quick reply document to Yu Zhan's WeChat, and he just copied and pasted it. Yu Zhan felt that this new job was quite simple.
But what people imagine is often quite the opposite of reality.
Yu Zhan casually clicked on a dialog box that had not been answered,
"anyone there?"
Yu Zhan immediately copied, "Hello, welcome to our store. May I ask which treasures you like? I can introduce you. I am customer service Liu Meili."
He waited for a long time, but the other party didn't send another word, obviously the message showed that it was read.
Yu Zhan was puzzled.
Next, he replied one by one. There were many questions from the guests, but they were still regular. Basically, they were about event gifts, whether to include free shipping, whether there are other coupons, and whether they are genuine products.
However, there are always some guests who do not play their cards according to common sense.
For example, someone noticed the nickname "Liu Meili",
"Miss Customer Service, your name is so unique."
Yu Zhan didn't want to pay attention to this kind of question at first, but he knew that it must be poor service for customers to see the word "read" but not reply. When he chatted with Liu Man before, she said that one of her criteria for evaluating the company's customer service performance is that she must not let the customer's words be the conclusion, even if she only sends a word or an expression, she must make the other party feel respected.
So Yu Zhan replied with a "hmm".
"Miss Sister is a bit cold."
Yu Zhan flipped through the quick reply file, and copied another one: "May I ask which products you have taken a fancy to, and I can introduce them to you."
"I've taken a fancy to you (hehehe)."
This person was obviously teasing the customer service on purpose. Yu Zhan thought in his heart that the customer is God, and copied, "My dear, please let me know if you need it. I will be happy to serve you."
"Miss, are you Liu Man himself?"
Liu Meili: "No."
"I think you are."
Liu Meili: "I wish you a happy shopping!"
There are also people who keep haggling and haggling over prices.
"I've placed an order."
Liu Meili: "My dear, please pay quickly if you take a photo. If you don't pay within an hour, we will cancel your order, because it will affect our inventory data."
"I bought two bags, give me an extra bag of cat litter."
Liu Meili: "My dear, the gifts cannot be stacked."
"I bought cat food worth thousands of dollars, and I can't bear to give away a bag of cat litter. You guys are too stingy!"
Liu Meili: "During Double Eleven, our product prices are already the lowest. They are very affordable. Our business is busy and we don't have the time and energy to negotiate prices. Please be merciful, thank you!"
"Why do you speak so badly! Fortunately, when I watched the video, I still thought your boss was kind-hearted."
Liu Meili: "I wish you a happy shopping!"
There were also some people who asked all kinds of details and asked for a long time, but in the end they didn't place an order, which wasted Yu Zhan's feelings.
Yu Zhan considers himself to be a good-tempered person. In his usual work, he has also encountered strange customers like the rich woman before, but he was still irritated by some customers. , can't see each other, don't know each other, some people expose their worst side.
Another customer asked him if he was Liu Man, but his tone and attitude were different from those in front of him, "It's strange, the other customer service staff are all cat names, only you are named Liu Meili, are you the young lady herself? I'm you I like you so much! I follow all your social accounts, I watch all your videos, and I leave comments and likes on every Weibo of yours. Maybe there are too many people who leave messages, but you never reply Pass me, if you are really Liu Man, can you say a few words to me?"
When Yu Zhan saw this passage, he seemed to see the cautious and admiring eyes of Liu Man's fan. Instead of copying the quick reply, he typed himself: "I am not Liu Man."
"Well, I knew I was overthinking (disappointed)."
Liu Meili: "I'm her boyfriend. They're too busy on Double Eleven, so I'll work part-time as customer service for a while."
"Eh???"