"Mr. Feng, where did you get so many ideas? From what you said, it seems that the accommodation service is really not bad. Even if it is not as good as a star hotel, except for the spatial layout, it is not much different."
"It's not like you haven't stayed in those star-rated hotels. They are bigger and have a suite. What else is there? To put it bluntly, this hotel is not just a place to sleep? We just need to provide high-quality service in this regard. "
"After establishing a large scale, it will be cheaper for us to purchase consumables and reduce management costs. In fact, it is more cost-effective than opening a hospitality hotel before." Zong Qingxian said with a smile.
"Yes, but there are some things that should be added to this room. Well, you can call Kameda Masao later and he will tell you what should be added to the room. Remember, these are all charged and more expensive than outside. "It's like selling something on the train is more expensive because it's delivered to you."
Feng Yu thought for a while, and there must be some consumables such as condoms in the hotel. In this regard, hotels in island countries have developed faster and earlier, and are better than those in the United States.
"By the way, although the hotel does not have a restaurant, what should the guests do if they are hungry at night?"
"Don't we have instant noodles at the lobby bar?" Zong Qingxian was stunned. Didn't you say you don't want a restaurant
Feng Yu shook his head: "Let them go downstairs to buy things late at night, or even in the middle of the night? Even if there is an elevator, they will find it inconvenient, and sometimes they will feel hungry after taking a shower. So there must be some food in the room, For example, barreled Lehaha instant noodles, Thai-Chinese ham sausages, pickled mustard, etc. And our Lehaha purified water, drinks, beer, etc. can also be placed in the room. These are all with price tags to let customers know. It’s paid.”
In the past, some of the hotels under the group had such services, but most of them did not. They were all provided by the people in charge of the guest houses themselves. Zong Qing thought for a moment and realized that this was a good idea. It would also give Lehaha products an additional sales channel. Although it was not big, it was better than nothing.
"There should also be an electric kettle in the room, the kind that Fengyu brand has that automatically cuts off the power. All rooms must have air conditioning... "
"Wait a minute, Mr. Feng, all rooms must have air conditioners? How many units are needed? Isn't this useful?"
"No, this can highlight the configuration of our hotels, just like TVs. Those without TVs must be small hotels. Nowadays, hotels are equipped with ordinary small air conditioners. When new hotels are built in the future, central air conditioners can be used. Things like round-the-clock hot water in the room, clean and tidy beds...you should pay attention to these."
"Okay, Mr. Feng, I will sort out these requirements later and make them a hotel service standard for our Yuelai Inn."
"Not only the service standards of Yuelai Inn, we must also meet the service standards of express hotels!"
Zong Qingxian was a little speechless. Express hotels also need to improve their standards? Is it an industry standard
Seeing Zong Qingxian's somewhat disdainful look, Feng Yu decided to give Zong Qingxian some re-education. Can't you stop listening to my lies now that your wings are hardened
"Old Zong, think about it, how are the company levels divided?"
"Isn't it based on scale? Is it based on market value?"
Feng Yu shook his head: "None of them are right. First-class companies set standards. Just like Fengyu Electronics' DVD industry standards, everyone who makes DVDs must follow our standards. When we say improvement, we can improve. This is the status of the boss. Just like our Taihua Supermarket Group, our retail prices set cost standards for manufacturing companies in disguise. Those whose costs are higher than our retail prices will be eliminated, so we can do our best."
"Only second-class companies make brands, like Songjiang Automobile, Lehaha, etc. Others only recognize this brand, but we still have to follow other people's standards. But competitors can launch new brands. Like Lianxiang Group , Jianzhibao, etc. are all like this.”
"Third-class companies sell products and services. For example, XX TV provides good after-sales maintenance services. What does that mean? It means that their TVs are easy to break. If the TV is not easy to break, does it need after-sales maintenance? There are other products that are not easy to break. There is no brand, but the sales are not bad. This type of enterprise has a much lower ability to withstand industry risks."
"Fourth-class companies, the worst kind, sell on price. In other words, they use cheap products to hit the market and require a lot of cheap labor. The products they produce have little technical content and no after-sales service. Services. This type of enterprise has extremely poor risk resistance. If the price of a certain raw material increases slightly, the product may no longer be competitive, and then the company may go bankrupt."
"To put it simply, the person who sets the standards is in a leadership position and is equivalent to the company boss. The person who makes the brand is equivalent to the department manager and must follow the requirements of the standards. Once the leader changes, that is to say, the industry When standards change, you have to adapt again. Those who make products and services are equivalent to grassroots employees. You will always do what others say and how you do it. They tell you to go east, but you cannot go west. Those who sell prices are equivalent to machines. , you have to be controlled by employees. When you turn fast, you can make money. But one day, if you don't turn fast enough, you are likely to be eliminated!"
"Now you ask, do our hotels need to have standards? We need to have service standards, price standards, space layout standards, etc., and let others imitate us. Only in this way can we ensure our leading edge. We can even limit it by raising standards. Other competitors have joined. Most people want to start a chain of fast hotels, but they can’t invest so much money at once, right? Just having a TV and air conditioner in every room can stop many people from entering!"
Zong Qingxian nodded thoughtfully. It seems that any industry can have standards. In this case, of course we must strive to be the setter of standards rather than complying with them.
"Okay, these standards, I will ask Kameda Masao for his opinion later. The island country is still very good in the development of the hotel industry, especially the fast hotels. I would like to remind you that the quality of the service staff must be guaranteed, and the hotel must be It needs to be clean... By the way, we can also get some hourly rooms for guests to rest temporarily."
"Hour room? Temporary rest?"
Feng Yu sighed, thinking hard.
"Think about it, people near the school don't dare to stay outside the school, huh?"
Feng Yu said it so straightforwardly that Zong Qingxian finally understood. He couldn't help but sigh, how could today's children dare to do so when he was as old as these students.
But then he thought of his daughter. Zong Qingxian's face changed drastically and he immediately took out his phone: "Mr. Feng, wait a moment, I'll make a call."
As he spoke, he walked out.
Feng Yu shrugged, with a bad smile behind his back. See, this is the bad thing about raising daughters. They are always afraid that their cabbage will be stolen by other pigs. What a great son! If he can serve cabbage, his parents would be so happy!
… (To be continued.)